Sonesta Select Chattanooga Hamilton Place

The key fobs kept going out. I had to get the keys reprogrammed twice. That's the only thing that I didn't like,getting locked outside at night

I want to start by commending the night attendant of the hotel, who went out of her way to accommodate us and try to make the stay more enjoyable.

Upon arrival, I opened up the sofa bed in the room for my toddler to discover that not only were there no sheets on the bed, but it was full of "stuff" that belonged to what I can only imagine to be previous guests. Furthermore there were no sheets for the bed the room, so I had to go down to the lobby to get them. On the 2nd night, upon return to the hotel, we discovered our key cards were deactivated. The night attendant fixed the problem, which she had to do every single day of our stay. As it turns out, all key cards are automatically deactivated every day. An inconvenience, but it also suggests that the hotel has a security problem. We had a non smoking room, but the rooms were not properly sealed. So not sure if it was someone outside the room or in the adjacent room, but the room often smelled like cigarette smoke. The room was also never cleaned during our stay, which is also disappointing. I also found that the general cleanliness of the hotel left a lot to be desired.

The bed was comfortable, and although the room was small, it had everything we needed: a refrigerator, coffee maker, microwave, and iron. The location is also convenient, with shopping centers nearby.

When we checked in, we politely asked the front desk if it would be possible to have a quieter room. The receptionist responded that we were “not really in a position to be picky” because the hotel was fully booked. However, this didn’t seem accurate, as the hotel appeared to be only partially occupied until the weekend. The tone felt unnecessarily dismissive. There is no elevator, which may be inconvenient for some guests. The first floor had a strong smell of marijuana, likely coming from a long-term occupant. At night, groups of young people gathered outside, playing loud music, and during the day there was noticeable noise from nearby highway construction. The pool was closed for the season, which would have been helpful to know in advance.

The location was excellent to shopping and dinning.

The sleeper sofa doesn’t have bedding or pillows you have to ask. They do not offer pillows for the sleeper sofa. The tub was filthy.

Quiet, restful place to stay inspite of being close to I75. Close to a variety of restaurants and shopping.

You have to re-key door and room access cards every day. They become obsolete at 11:00 am everyday. We were gone before 11:00 and as a result ended up standing in line with people checking in just to get our card re-keyed to access our room. We stayed 3 nights so this was not “customer friendly” for us. Other hotels we’ve stayed manage this so it seems this property can come up with a better system

I love this hotel and I stay here whenever I'm in town. I feel very safe here. The beds are comfortable and the layout of the room is very good.

I wish the pool was open, it's hot 🔥

Good location and large room

Very low toilet and key card required to enter building regardless of the time of day