Fairfield Inn & Suites by Marriott Paramus

Lovely place and great restaurant right there!

I hate to say this but the hotel has just gone downhill in the past year. Though I’ve probably stayed 50 nights in the past three years, it’s time to look for another hotel. New management I’ve heard. Maintenance problems. First room was musty smelling with wet carpet. Changed rooms the next night and the carpet was damp, the bathroom smelled awful when fan was on, the AC noisy. Staff said that there had been roof leaks. Who knows? No maintenance staff as before. Staff tried their best but seems like these are higher level issues.

The Staff is caring and kind and know us by name.

Everything was very good. The person at the front desk was very friendly and professional.

Having a restaurant attached is a great amenity. The parking could be challenging after 9pm.

Best Staff in the AREA

FROM ROAD SIGNS AND DETOURS

Very sad to be leaving a negative review as my initial experience with this hotel was great. We booked this hotel for a room block for our wedding which was last weekend which included a complementary shuttle. My initial contact with management, Lori was extremely positive, however all follow ups were hit or miss with prompt responses and when I would follow up on unanswered questions I was met with very short and frankly rude responses. The contract stated we needed to confirm the times before 30 days prior to our event, which we did about 45 days prior over the phone with the manager. Apparently that was not good enough as no shuttle arrived the day of our wedding and after many calls and questions we were lied to and told a shuttle was arriving for pick up - this did not happen. None of our guests were brought to the venue by the hotel shuttle. Our wedding venue staff was kind enough to offer people rides back to the hotel after they had to take cabs to make it to our wedding. The rooms were clean and nice, but as for service I cannot recommend this hotel - not only for the shuttle issue, but some of our guests also did not receive the welcome bags we left for them either.

This was our first time here with my immediate family including one child in elementary school. My family from Chicago and Virginia wanted to stay here for a single Friday night to be close to the Paramus Mall for shopping and near our former residence in Haworth, New Jersey. After we arrived to the hotel we drove over to the Paramus Mall for some lunch and some shopping at Macys. More to come regarding our visit to the Paramus Mall. We also wanted to enjoy a family dinner and cocktails at the adjacent BoneFish Grill. More to come regarding our experience at the BoneFish Grill. There is a doorway from the hotel to the BoneFish Grill, which we used so we did not have to walk outside although the weather here was beautiful. I reserved three rooms for my family members using my Marriott Bonvoy app on my iPhone. I reserved two king bedrooms and one room with two queen beds using my annual free room and Marriott Bonvoy hotel points. There was lots of construction around the hotel, which did not impact our stay. Also there was lots of parking for our three vehicles. Our check-in went smoothly. I was recognized at Titanium elite status. At time of check-in I was upgraded to a King bedroom with a separate living room and two full bathrooms. My room 151 suite had two HDTVs, a refrigerator, a pull out sofa bed in the living area and two separate HVAC units. My room appeared to be recently updated. See my pics of the views from my room. Our two king bedrooms including my suite were adjacent, but not connecting rooms. The room with two queen beds was across our hallway, which made it effective for us to stay together and informed. My suite became a gathering place for my family. My king bed was comfy for sleeping. During our stay it appeared the main entrance automatic outside sliding glass doors would get frequently stuck open. I enjoyed my morning scrambled eggs, coffee and orange juice. Our check out also went smoothly. We all agreed we will return here.

Location was great but perhaps offer vegan sausage. Your coffee was fantastic and I had a wonderful time.

The air conditioner was loud for me so next time I will bring air plugs but my room was a wonderful temperature.