Fairfield Inn & Suites by Marriott Paramus

Did not like it

I don't enjoy writing bad reviews, but being a person who chooses Fairfield Inns when possible, I had to let the public and Marriott know that this one just doesn't measure up to other Fairfields I have stayed at. The room needed updating overall, but as long as it's clean and comfortable, that isn't a big issue to me. The others I have stayed in had converted the bathtub to a seamless walk-in shower, which was very new and attractive. Again, though, a bathtub is fine if it is clean. Let's start with the worst: in the room we were assigned, the grout where the bathtub joins the floor was covered in mold for the whole length of the tub. This isn't just unsightly, it's also a health issue. On top of that, the bottom of the wood door was shredded in the corner. I cannot believe that nobody else would have reported these glaring issues. The electric outlets were (aside from one) inaccessible as they were behind the furniture. I ended up using a USB port on the clock radio to charge my phone since I couldn't reach the outlet behind the nightstand. Finally - the buffet, which has always been a big selling point for me, was not restocked often like others we have stayed at. On a Saturday morning at 8:30 am (they serve until 10), there were 3 muffins left on the tray that looked like they had been squashed by the tongs previously. The area around the waffle machine had not been cleaned, either. The hot food, however, was delicious (let me give credit where credit is due)! My friend took pictures of the mold and the shredded door and showed them to the woman running the front desk when we checked out, and we were promptly issued a substantial credit. That was nice, but the mold still needs to be dealt with before someone gets sick. Again - wherever I go I look for a Fairfield Inn because I like the casual, comfortable ambiance, the fact that there is a mini fridge and microwave in every room, and that generous breakfast buffet. In this case though, the location just didn't live up to Marriott's usual high standards.

Rooming

Lift

Funcionários excelentes. Muitos simpáticos, ótimo café da manhã 🥣

Faltou uma piscina

Friendly staff made check-in easy. Room was clean and quiet. Although I was not recognized as a Marriott Bonvoy guest at check-in, didn't matter as I enjoyed my stay.

Estaba limpio

Room was damp and had a musty smell. The Ac was not working correctly. The bedding was white and clean and Bathroom was also clean but had a lot of cracks in floor and grout. The door in bathroom was swelled and could not be opened fully.

Location and friendly staff

All good

it was perfect for what I needed