Courtyard by Marriott San Antonio Airport/North Star Mall

Kristy, at the front desk was very helpful!

The ease of checking in was greatly appreciated. The room was spacious and temperature was well maintained.

Staff was very kind

Facilities pretty old and the rug looks dirty

Needs a bit of updating

The front desk staff was very friendly and polite. What was also very nice was they had security for parking. The room was very clean and very comfortable.

No bad review. Our stay was perfect.

What was unique with the property was that it has balconies off of the rooms. The hotel was very clean and quiet. The beds are comfortable. My only complaint would be that the door to the balcony was very hard to open but other than that everything was very nice. The staff was very friendly and accommodating. We had a late checkin and Michael (I think that was his name) made check in a breeze after a long day of traveling. We sure did appreciate all of his assistance. We will be staying here again for sure.

The property management needs to set guidelines for traveling sports teams and ask that they respect other guests. The sports team on our first night was very well mannered … no problem. The noise of kids running in the hallways and slamming doors was constant on the second night of our stay. We ended u checking out a day early, as a result.

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.