Courtyard by Marriott Fishkill

The snack bar was good

-the stains on the couch and ottoman -the microwave didn’t work and had to be replaced -the toilet kept running -bed was uncomfortable -pillows we lumpy and worn -the air conditioner was really loud -sliding door for the balcony was hard to open -the internet was out over an entire night -the toilet paper holder was hanging off the wall in the bathroom -the carpet was dirty -the complimentary shampoo, conditioner and body soap smelled too strong (nauseating) -We had to repeatedly ask to have the room cleaned -they charged the wrong credit card for the holding charge after I asked for the charge to be placed on a specific card.

Good location relative to my event.

Lobby and main entrance are under construction. Room furnishings are a little dated.

Nothing.

Nothing. It was rundown and the place was in bad shape.

run down

run down

Location

Location and convenience to shopping/restaurants

Water in room was brown. I had to go to the front desk before being told that the local town shut off the water. I was told to let it run and keep flushing the toilet until clear. Entry was near my room was inoperable due to lack of power. Also, had to switch rooms due to the TV not working.

Location was great. The lobby was appealing.

Upon arrival no one was at the front desk to greet and check us in. Although I was shown on the security camera and I could hear talking in the back, no one arrived for approximately 15 minutes to help me check in. Asked for a plastic spoon at the cafeteria and the individual working seemed annoyed with me and told me to get one by the microwave and pointed. The facility was dated. I'm surprised Marriott puts their name behind this hotel. The room was cramped, fingerprint and handprints on light switches by bed, headboard looked greasy from heads and elevator had handprints all over. Unsanitary. We will not choose this hotel again in our travels. No one seemed to enjoy their jobs. Very unfriendly for a hospitality business.

Location clean

A customer before us asked about something and the person answered I DONT KNOW…. Will have liked to hear someone say I don’t know but will find out. My husband wanted to add our room to our Marriott card and he was told they it was a new system and that my husband could do it on the website. And he did. Is about training not about knowing all. But be more efficient.