Era Hotel & Spa Tulum

Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.

Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great

The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.

I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private deck. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!

A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!

Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.

Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.

I have had two deep tissue services at the spa at Era Tulum by Alma. It was beyond a deep tissue massage. It was a spiritual experience like none other!!! I highly recommend visiting Tulum for the sole purpose of having services by Alma. She is a healer

We thought this was a lovey hotel, nice beach minimal jungle decor and lovely staff. Breakfast was also good with lots of options. The location was a bit challenging for the length of time we stayed so we had to rent a car, it was realistically too far from the beach and at the far end of town so we needed to go further out in car/taxi once we’d been to the neighbourhood restaurants (however they were great! See my other reviews for thoughts) The only other comment is the pool, the seaweed in Tulum was really bad so we would have benefited from a slightly more luxurious pool with day beds/sun loungers. They had some deck style chairs but not something you’d hang around in/by all day. It just felt a bit outdated and although we saw it get cleaned every day it did look a bit tired.

Anola, Eddy, Lucio & Jorge made us feel like home. Super attentive and welcoming, always trying to make sure that we had everything we need and they were simply a joy to talk too! The rooms have an excellent decor and the ambience is very relaxing, you can spend a full day there without even realizing! We didn’t managed to go for the spa treatments, but we’ll make it next time! Miss you all and we can’t wait to go back there again! 🤩