Era Hotel & Spa Tulum

We had a lovely stay at Era. The room was spacious and so was the bed. The only thing missing in the room was maybe a coffee machine. Service was excellent, we had a lot of help finding taxis and getting recommendations for our cenote visits :) I would recommend !

Perfect place to stay as a couple, all staff did everything they could to make our time staying there as good as possible. Breakfast every morning was also delicious. Highly recommended place to stay.

The hotel is very aesthetic, and the rooms are nicely presented with Tulum style decorations, and are big and spacious and have air conditioning. The pool in the middle of the hotel is also a great feature, but a bit dated with a crack in the middle. The hotel had a problem with its boiler and water supply during our stay. The shower is not reliable and runs hot and cold sporadically. One evening the water stopped working altogether. We complained to the reception and had to wait for hours outside our room as the water stopped working in our flat and we were late for our dinner reservations. The staff were unhelpful and seemed to be aware of the problem for our room, but didn’t offer us an alternate room or another solution apart from just waiting for us to leave. The manager was never there and the junior staff were unable to find a solution by themselves (change our room). They seemed to take our complaint personally and ignored us for the rest of our 3 day stay. Breakfast (which was included) was a simple Mexican menu but very nice. The juice tasted very watered down though.

Era hotel was a tranquil stay amidst the hustle and bustle of La Veleta in Tulum. The rooms were very simple, yet elegant and the staff each day were phenomenal in helping us with each need. A special shot out to Anola and Daniel for being so helpful and thoughtful every day with our requests given our large group size. The SPA there is truly one of the best experiences I have ever had in my life.

Jungle Chic meets Sophisticated Bohemian, seriously relaxing place! Quiet, clean, polite - not crowded, just what you expect from a Tulum vacation. Walking distance to other places - Don’t expect too much excursions or information about where to go from front desk tho, they are about unplugging

What a BEAUTIFUL property! The staff was so amazing and helpful and everything about our stay truly exceeded all of our expectations. From the free breakfast delivered to your room to the absolutely AMAZING spa - Era Hotel checked all the boxes for us!

We stayed at ERA over NYE for our honeymoon. It was a beautiful hotel in a very hip, trendy area with lots of good restaurants within walking distance (Aguachiles is a 10 min walk). It has a modern look while staying authentic and really captures those Tulum vibes. The restaurant offers delicious food and drinks. Having breakfast included was a really convenient way to start the day. Their massages are amazing and I would highly recommend visiting the spa during your stay. Lastly, the staff. Anola, Gabriella, Eric, and the other staff went above and beyond to make our vacation perfect. When my partner fell ill, their staff got a doctor to the hotel to help her immediately and kept checking on us to make sure we were ok. I cannot explain how grateful I am to them for all of their help. We would definitely consider staying at ERA again when we visit Tulum in the future.

The hotel is beautiful. The staff was very friendly and helpful. The breakfast was delicious. Highly recommend! Thank You.

This hotel did not honour our “confirmation” and canceled two days after we booked because it was “high season”. Don’t trust them to honour your booking. They sent this to me on Sunday: “We have successfully confirmed your reservation and have issued you the following confirmation number: xxxxxxx” And canceled it two days later because it was “high season” and they likely increased the price.

Great experience. Wonderful team. Super clean and a lovely setting. Rooms spacious and fun. Tropical experience with ease to great restaurants. Food is superb and especially Huge Gratitude to Anabol who’s care was exceptional. We travel a lot and this is a gem. Thank You Sue & Reg Rijooviness