Era Hotel & Spa Tulum

Our stay at Era Hotel was perfect. From the second we walked in, the staff was extremely friendly, inviting and attentive. They asked if we were celebrating an occasion, in which we actually happened to be celebrating my birthday and our engagement! The next day, while we were out the staff surprised us by putting balloons, flowers, champagne and rose petals in our room! We were floored! How amazing is this! Such a wonderful and emotional surprise to return to after a day out in Tulum! Breakfast was included and the menu had a good amount of choices and the food was good. You also get coffee AND juice. The facilities were clean and the water pressure in the shower was perfect. They also offer spa services however I wasn’t able to try them out Bc we were only in Tulum for 2 days. And of course, Free parking and wifi is a plus. They also burned copal (incense) everyday which I loved. Overall 10/10. I will Definitely recommend this hotel to everyone I know.

Awesome!! Everyone was super helpful and the workers were all amazing. Anola, jorge and alex were the best!

Era Hotel is a must visit, all of their staff is so friendly and helpful. Their property was sooo beautiful in every place you looked and you are truly able to get the Tulum jungle vibes at this hotel. Their prices are amazing plus it's a fairly small hotel so you feel like vip which is pretty cool. They have a restaurant right next door to the They have bikes that you can rent for free and they offer to get you a taxi which is helpful and makes you feel safe. They also lock the main gate/door at night which made us feel really safe a night. We wish we had more time to enjoy the full hotel snd amenities but we will definitely be back again.

This stay and staff honestly exceeded our expectations!

Amazing, vibey boutique on the outskirts of Tulum. Friendly out going staff. Wish we could have stayed more than 1 night.

Place was great overall. Would return if available. Great service from treats upon arrival to celebrate a birthday, giving recommendations on things to do, setting up, etc. and very helpful in preparing and getting through hurricane we experienced while there. Boutique hotel with cafe that is only open a few hours most days and a shared pool with another hotel across. We did not utilize the spa services so cannot comment about that. Staff was incredibly friendly and helpful. My ONLY complaint is housekeeping not wearing a mask while cleaning rooms. Wish they had more areas to lounge whether poolside or in room. Outside of that, private room, comfy bed with good wifi and hot water. Location is good, there are a few smaller shops, restaurants and laundry nearby and you are about a 7-9 min drive from the main action or 15-2- min bike ride.

Our stay at ERA was amazing! This hotel is truly a hidden gem. Alex and the other staff provided exceptional service around the clock and I am so thankful for them. The staff decorated for my birthday, called a taxi each time one was needed, provided recommendations for the area, and so much more! Biking is a popular mode of transportation in Tulum and the hotel does provide free bike rentals to its guests. We did not patron the café nor use the spa facilities but they are available for guests as well. Wonderful experience, beautiful property, fantastic service!

Hotel is a hidden GEM. Very beautiful and peaceful. 10 out of 10 for cleanliness 10 out of 10 for hospitality 10 out of 10 for service provided by staff Alex, Anola and Jose were amazing! Provided excellent service, making my stay even better. The hotel is extremely nice! The best part is the shower! It’s wonderful. I enjoyed my stay. This is not a paid review! I actually stayed at the hotel and enjoyed every single moment. I was provided ideas for places to go and Jose even orders food for me.. You will be missing out if you do not visit this hotel while in Tulum. I will definitely be returning. Amber

The hotel is on the outskirts of Tulum. The hotel offers bikes for free which is great. A bike ride to the city center is about 15min. to the public beach 35-40min. The room is minimalistic and very stylish. Bed comfortable. Staff was very friendly and helpful. Breakfast is included at a cute cafe right by the hotel with exquisite breakfast choices (no fresh fruits, no vegan options☹️). Right across from the balcony (pool in between) is a private apartment building where you look right into another apartment and vice versa. It is a quiet street but out of the 3 nights I stayed there I had to nights of some party going on close by (way until after midnight). Earplugs helped a little Maybe bad luck. Overall I had a great time there.

This hotel is located in an area of Tulum that is soon to be a thriving addition to the town. The hotel itself has about 6 rooms and a big pool. The spa has just opened, I didn't try it out though. Our stay was great, the staff were very welcoming and answered all our questions about the area and getting around. It's a bit quiet this way, so unless you can figure out how to order a taxi via WhatsApp, the 24 hour reception can book it for you, just make sure you have the hotel marked on a map for the return journey. The rooms are perfect for couples, the bed was very comfortable and the room itself was cleaned thoroughly everyday. There is no t.v, but not an issue as the wifi was consistent. There were also bikes that were complimentary with the stay, so it was a great to be able to ride to the cafes nearby. The ride to the beach took about 30 minutes, it may take more experienced riders less time, but as we were just figuring out traffic and weaving through cars, it took us a while. The Mia beach club that the hotel recommends is a really nice way to spend the day, with beds on the beach and prompt service while watching the beautiful Tulum beach. There are 2 beautiful Cenotes, about 10 minutes away on a bike. I highly recommend. The cafe next door provides a limited breakfast, which is nice, although you may need more food depending on your appetite. Overall, we had a great stay,