Era Hotel & Spa Tulum

The room was cute and had a nice view of the pool. Alex and Anola were the best, they really made me feel welcome and were always helpful.

Friendly staff, cozy, very clean and organized. Definitely recommend.

Excellent, unique hotel with friendly and helpful staff. Incredible value - would definitely recommend.

I was unsatisfied with my stay. I was told by the hotel the location was close to the beach and it wasn’t.... it was about 30-45 mins away. The room had a horrible smell everyday from the plumbing system. I spoke to the lady at the front desk about the smell and how my shower wasn’t clean and she denied it and made me feel I was wrong. I bought candles for the room so I can better sleep with the smell because the hotel didn’t want to help. I also brought a small speaker, mini tea kettle and cups to better feel at home because the hotel didn’t provide. No full length mirror in the room so I had to improvise with taking the wall mirror to the floor. Last I bought a pricey lunch to go and left it in my room for an hour to head to yoga and the maids ended up throwing it out in garbage. I was pretty upset and spoke to the female front desk person and told her what happened and she said she would reimburse me for the hotels mistake. The last day during check out I asked to be reimbursed and she said she can’t help me and that the bottle of wine they gave me for my trouble is enough. Overall I was left so disappointed by the lack of service I received from the female associate. I understand the hotel is new and still working out the flow of things and I was willing to over look a few things. The customer service by female associate was by far the worst I’ve ever experienced in a hotel. I wouldn’t recommend this hotel

We liked the large room with a balcony. Service was OK.

My expectations were beyond met. The hotel helped us set up transportation to & from the hotel ($200 round trip from Cancun Intl in a Tahoe vehicle) & the process was very smooth. Era's staff were extremely pleasant & the office is open 24 hours for any help you may need. We took the bikes out every single day for activities, just to roam the town, & food. The restaurant had very good fries & app's but they closed at 3, which was fine because the town was less than a 5 min bike ride away. Taxi's are everywhere so if a bike ride is too much, you can easily get around. My boyfriend & I are planning to return soon because this was one of the best experiences we've ever encountered. Thank you Era!

Very beautiful property. I loved returning to my room and smelling the nice crisp scent. They used a type of natural essential oil in the room. The property was peaceful and quiet. I enjoyed returning ro unwind and sitting on my balcony.

Alex and the staff were amazing, all the time welcoming and answering for any question i had. gave me recommendations for where to travel, buy, eat...the fact that you could borrow the bicycle is also very nice.the only thing that currently missing is breakfast.