MainStay Suites Joliet I-55

Jenni and Michelle at the front desk were extremely accommodating to the special needs of my aunt. I am super grateful and will highly recommend this motel and would stay there again

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Room was disgusting

The staff is always nice and sweet to me and my kids.

Clean more thoroughly and change air conditioner filters. Pool was out of service and not fixed the entire time we stayed and that was the main reason for the visit.

Nice

I stayed at this hotel from Aug 21–Aug 31, 2025, and it was by far the worst hotel experience I’ve ever had. • Room conditions: When I checked in, the toilet was broken, there was no screen in the window (a huge safety hazard), and the walls and curtains were filthy. The sink smelled like rotting food and there was even a mustard packet and cigar in it. The A/C leaked under the bed, and several outlets didn’t work. • Safety concerns: On six separate mornings, maintenance staff tried to enter our room while we were inside—even attempting to use a key! There was also an unannounced “city inspection” where four men entered our room unexpectedly. Across the 10 days, 24 different staff members came into our room. It was extremely unsettling, especially as a woman. • Noise & disturbances: Loud parties outside until 2:30 AM, guests screaming in the hallways, and housekeeping waking us up at 8 AM on checkout day despite a “Do Not Disturb” sign. • Unprofessional staff: When I called for towels, I was told “you can come get them” and hung up on. When I called to speak to the manager, the front desk admitted they “knew exactly” what I was talking about with staff entering rooms—so this seems to be a known issue. This stay was unsafe, unsanitary, and unacceptable, and I would not recommend this hotel to anyone.