InterContinental São Paulo by IHG

Service at the bar was exceptional Chelo, absolutely made our New Year’s Eve, after a reservation got cancelled at another restaurant he did an incredible job making us at home and exceed at every point. Thank you so much chelo!

TAXI TO/FROM AIRPORTS Do NOT get the Hotel to organise airport collection. It was a rip off at R$ 1600.00 when you can easily get an Uber/General taxi for a fraction of the price (literally) - even if you are jet lagged after a long flight ! RECEPTION The Reception was pleasant but we were very disappointed to be charged for early arrival when we later discovered that the hotel was practically empty ; not a very charitable gesture on Christmas Day ROOM The room was very comfortable complete with daily fresh linen/towels and complimentary water. Air conditioning was good and not noisy. LOCATION Superb. Av Paulista just around the corner - there was even a Pharmacy dead opposite the hotel. BREAKFAST Fabulous breakfast with very efficient and friendly waiters. A fabulous buffet and the highlight was the freshly made Açai with orange or banana juice. Good coffee too. GROUND FLOOR BAR Great service from CHELO in the main bar. Extremely friendly, very efficient and nothing was too much trouble.

The bartender, Chelo, is fantastic!! He makes a great caipirinha and also adds passion fruit- he carved one for us as a welcome drink.

Chelo was our bartender and waiter for the evening and made sure we had a great dinner. He was very kind and helpful with telling us about the food and even the São Paulo area. The food was also all very good, I recommend the steak if you’re a meat eater.

O atendimento foi maravilhoso e impecável. As acomodações muito confortáveis e agradáveis, assim como as instalações ajudaram a dar bem estar

Infelizmente a banheira estava esvaziando mesmo com o ralo fechado. Foi chamada manutenção, mas peça para reparo estava faltando. Não é nada que estrague a experiência, mas pode ser uma melhoria

Atenção da Equipe foi excelente. Super atenciosos e atentos às minhas necessidades

O quarto tinha cheiro de cigarro. Creio que era do carpete. A fachada do hotel poderia ser revitalizada.

The staff was the highlight of the stay. They were polite, welcoming, and tried their best to help. When I mentioned issues with the room, they called to check in and even sent a technician immediately (though the equipment was too old to be fixed). We also appreciated the gesture of a note and chocolates. The breakfast spread was generous, and the room itself had good space and nice storage.

The hotel is tired and feels like it's falling apart. We were "upgraded" to the Paulista Suite (Room 401), but being on the 4th floor of a 20-story building meant we were right above the restaurant vents. The hallways and even the clean towels smelled strongly of food and grease.Sometimes to cigarettes with everything closed. Sleep was impossible: the AC measured a deafening 50dB from the bed, and the curtains were translucent, letting full sunlight in at 6 AM. Housekeeping was also lacking; we were two guests but only received one robe and one pair of slippers, and I found trash on the floor a day after room was made. This property needs a serious renovation to be considered 5 stars.

Chelo at the lobby bar was awesome He remembered me from last time and made a very special Moscow Mule Great service from a great guy