Delta Hotels by Marriott Utica

Unexpected fees No breakfast No using it anymore

Pool but you need better air circulation in there. It's too hot in the sitting area, very uncomfortable

Water leaking for 2 nights that I stood, I reported after 1st night. I left after the 2nd night. Water was still leaking. At check out, I wasn't asked if all was well since I left.

Nice friendly staff. Was convenient for what we were doing. (The zoo) We took our 4 year old granddaughter with us. Booked for the indoor pool, which was perfect . Was nice that there were some bands there. We all enjoyed the music. Beds and pillows were comfortable. (Nice touch with the water bottles in the room)

The Delta is a late 1970s or early 1980s Radisson that was cheaply renovated back in 2018 to become one of Marriott's brands. Despite a wonderful location and its status as the only full-service Marriott branded hotel in the area, the hotel is a poor choice. On the hotel's Marriott website they advertise newly renovated rooms. That's not accurate since the renovation was 7 years ago. At best, it's outdated. At worst, it's deceptive. My room looked superficially clean. That is to say, the room looked clean until you looked a little closer. There was hair, mold/mildew, and a lot of debris on carpet in public spaces and in rooms. The drinking glasses had debris under them. So don't drink out of the glasses. Most of the renovation back in 2018 went in the lobby, bar/restaurant, meeting rooms and pool. The rooms themselves were only lightly renovated with original bones untouched. Property maintenance is awful: 1. Evidence of water damage on the ceiling. 2. Broken window curtains/blinds. 3. Broken vents on the air conditioning unit. 4. Extensive mold or mildew in the windows. This can be a biohazard. 5. Cracked and peeling wallpaper. 6. Stained carpeting. 7. Extensive wear-and-tear in elevators. 8. Graffiti in the walkway from the parking garage to the hotel. 9. Two of the supports holding the bathroom vanity up were broken. After complaining, I received a second room. While the second room was in better physical condition, it still had mold or mildew in the windows. Also, the carpet had debris from previous guests and the fabric-covered desk chair was covered in hair and debris. So, housekeeping is not vacuuming the carpet or vacuuming the chair between guests. Additionally, the linen on the bed had two stains the size of coasters or baseballs. The hotel also gave me 10,000 Marriott points, which I never asked for. The neglect by ownership and management is obvious in the pantry in the lobby. The pantry is a room for guests with certain elite status in Marriott Bonvoy They still have brochures for Marriott's loyalty program that was discontinued in August 2018 and replaced with Bonvoy. I stayed in July 2025. They haven't changed the brochures in 7 years to reflect the "new" (no longer new after 7 years!) Bonvoy program. Likewise, the pantry was always mostly empty. On a side note, there's no obvious signs of security. You can enter the hotel from the parking garage without swiping a guest room key. You can also get to guest room floors through the two elevators without swiping a room key. The food in the lobby bar and restaurant was actually significantly better than expected. Supposedly, room service is offered. I didn't try it. The caesar salad with salmon was good. The breakfast buffet was awful. They charge about $16 plus $3 for coffee for a buffet that is worse than the free breakfast at a Holiday Inn Express. They do have a cooked-to-order, a la carte menu. The breakfast from the menu is better. At times, they were serving meals in plastic or plastic-ish takeaway-style containers with drinks served in plastic cups. Why? Did they not have a dishwater? This is supposed to be a full-service restaurant. Besides the cleanliness and maintenance issues, the room was comfortable but hardly at the expected standard. If you take away the bar/restaurant and indoor pool, the Delta is somewhere between a Comfort Inn, Ramada and Best Western. In other words, a very basic and low-end room. Next time, I'll book the nearby Hilton Doubletree. You should probably do the same.

The room was a pleasant surprise. Not because there was anything great about it - it was quite run-of-the-mill, with the shower in the bathtub and one overhead shower head. But the corridor leading from the elevators to the room had been sufficiently dirty and dingy to leave me anticipating the worst. As it was, the only thing I severely disliked about the room was the fact that when anything with a siren went by in the street below (which happened three times within two hours on my first evening), it was so audible that I thought the window might be open. Alas, it was not. Breakfast for most people would have been more than adequate at this hotel. Unfortunately, for me it relied far too heavily on animal products, and the only hot dish that was an exception to this were the potatoes. These however were not particularly tasty the first morning, and were downright atrocious the second. In fact, the hostess at some point realized on the second morning that they were unacceptably dry and hard and took them away to be replaced by fresher ones. Too late for me. I don't understand how anyone can do such a poor job of preparing potatoes that they are visibly inedible. Other than that and the various animal products, there was a somewhat dull selection of fresh fruit the first morning (melon, cantaloupe, pineapple), much improved by the addition of strawberries the following day. The gym, which was the reason for my choice of this hotel over a competitor, was slightly better than most hotel gyms, though far from complete. As of my check-out I'd probably have given the hotel three stars. Unfortunately, I discovered subsequently that for some reason they had charged me for parking, although I had no car at any point and arrived at/departed Utica by train. It takes an effort to get things wrong in this way, and their mistake required that I make an effort in getting it corrected. Of course it was speedily corrected, but the phone call cost me 3$. So, one star it is.

Good!

With the exception of the lobby & the fitness center, the whole hotel smelled bad. Ss

The lobby and front entrance are 5 stars; however, the bathtub in room 304 is chipped and the pipes make a very loud noice upon flushing. Gym treadmills need to be replaced or maintained as at least two are loud. Staff was great and would definitely visit again for a business trip.