Comfort Inn Lansing West

Service

The hotel was fine. My only complaint is the bed is hard. Other than that everything was great.

The halls smelled really bad and were visibly worn and dirty. The room was clean and the breakfast area was clean but the entrance and hallways were a turn off.

The beds were horrible, the breakfast was not handled properly, the area had transients and people smoking weed right in the front. We love Comfort Inn but this was lacking. They service was good.

This is the worst hotel I’ve ever stayed in. The room my family was assigned had dead flys on the windowsill in spiderwebs, with cobwebs in every corner of the room. The carpet was stained and not vacuumed. Dust everywhere. The front desk moved us to a different room. This one had red stains all over the carpet (and the carpet was wet?!). The mattress was truly terrible - and I’ve had some sketchy mattresses in my time. The pillows felt like someone shoved clumps of fuzz from a dog toy into a burlap sack and put a pillowcase on it. The entire hallway outside the room smelled like smoke. Just a horrendous experience.

Tub clogged, showered in 4 inches of water. Dated. Small (double) beds and small toilet. Old smoke smells and very new and overpowering weed smells. Worst thing was every time I returned to my room my keys would not work and had to go to trouble of going back down to the desk for them to fix it. First time they said it demagnetizes and not to put them next to phones.... But none of my keys or our friends keys including two keys that had not moved from the dresser were working all at once. They were being turned off. Had to do this several times; extremely annoying. Cold response from desk when challenged why this kept happening. Wish I had not cheaped out on this one.

Cleanliness not the whole problem, needs up dated! Tub very slippery I’m 70 and I almost fell a few times, I would not let my wife use it she has leg problems and she would have fallen. The free breakfast was by far the worst I’m ever had tastes terrible very dirty area, never again!