Hampton Inn & Suites San Juan

Place was fine- could use an uplift on some of the building. Night manager was great! Daytime not so great- young woman at checkin not real helpful nor day time manager(we needed some help). Restaurant (pool side sm grill)staff great and burgers very good-did not have to leave hotel. I would stay again

Emplacement, sécurité, décors, piscine. La salle de bain était impeccable!

La climatisation était très forte. Il faisait froid. Le service du petit déjeuner était avec des assiettes et couverts jetables. C'est un peu dommage. Les coussins du sofa-Lit étaient tachés.

Staff was friendly and our kids enjoyed the pool while we waited for the room to be ready. Our flight was incredibly early the next morning so the location and proximity to airport made things easy.

Decor is a bit dated and tired, but everything was clean and welcoming.

There were two staff members who may our stay super enjoyable: Mr. Alberto from the kitchen and Ms. Stephanie from the front desk. They are amazing people. When I got there, they assigned us a room that has a very high level of noise. My brother could not sleep the whole night and I could sleep because I have a problem with my back and was in pain the whole night because the bed was very uncomfortable. We asked for a room change. They gave us a lower room with not noise and Stephanie managed to find me a memory foam mattress. So we were happy with our room. Meanwhile, Mr. Alberto who is the chef from the kitchen heard that we can no consume pork as part of our diet. He took the time to prepare for us every single morning turkey saugeges or turkey bacon for breakfast. He is an amazing person and should be recognize for the way he treats guests. I would definitely stay there again. The staff from the restaurant by the pool were also very nice! Kudos to them.

The fact that they didnot make my bed one day because they claimed that's the hotel policy. They said that they make it every other day. I went to the front desk and I requested a change.i told them that if I paid the same amount every day, I expect the full service every day. They send a person to do my room every day after that.

Close to SJU