Red Roof Inn PLUS+ University at Buffalo - Amherst

Dirty the pace is good the service to bed

My son and I went to check in and I noticed that the whole place was in disarray. There were windows broken and boarded up. We checked in they walked us to the room.we went in , I see that the beds were broke, and there were dirty diapers on the floor, I refuse to stay there and asked for a refund. They said that they would. That emailed a receipt of zero charge to my card. And I had to find another hotel . This was absolutely the worst experience and am very disappointed .

It was dirty, and had a bad smell but the staff were friendly and helpful.

Great

Good customer service

To be more clean

Comfort inn was great in every way. Really enjoyed my stay

for what we were in town for it is an excellent location cancer ride for Roswell

This property is an absolute sh*thole now! Pre-covid is was our family's favourite Buffalo hotel. Clean rooms, great amenities and friendly helpful staff. We had stayed there at least 4x. Now I would prefer a prison cell over a room. We asked for a extra pillow at the desk. They claimed they don't have any. Our room was beside a unit that was condemned (one of multiple on the property). There was no office chair at the desk. No second single chair in the room. No washcloths, a broken microwave and we had to go back to the desk to get a roll of toilet paper. Which we were met with indignation about as well! There is no PLUS at this location. The owners should be forced to stay in it for a week (assuming the don't catch a biohazard) exposure. A complete unprofessional joke!

I booked 2 rooms with 2 queen bed then I got 1 room with king bed and the bathroom was very bad so horrible, water was coming out from under the toilet, the bathtub was stained and rusty. Arrived late at night and had no choice, I needed to sleep. I couldn't shower because I was so disgusted.That was not the room that appears when I booked online.