Red Roof Inn PLUS+ University at Buffalo - Amherst

They were able to accommodate an early check-in which was much appreciated. The room smelled funny so I picked up an air freshener and we were good.

Liked how easy check in was, only needed to be there from 1am until 8am during a long drive. Beds were comfortable

Had to change rooms twice and still it was barely tolerable. It’s in now way worth the price and no way would I stay again. They really should be refunding me. First room/night no sleep with constantly running toilet and room was icky. Second room was better but AC wasn’t working right and toilet running again. Switched to third room and was awakened by screams of terror! Still don’t know if it was human or animal. Absolutely the worst hotel stay I’ve ever had! The photos online, while not setting expectations high, are still very inaccurate. Room furniture is beat, missing, or not functional. Staff tried but it just wasn’t enough.

Room key didn’t work, got another room, no remote control (tv satellite not working), then had to ask for toilet paper. Woken at 3 am by a screaming woman. Our son ended up staying with his brother at his house instead of in hotel room.

Room was freshly painted, but truly needed cleaning. Dirt and grime in corners. Painters could have at least cleaned splatters on counter/furniture. No maid service. Wonder where my $100+ per night goes. Charge, of course, for smoking in your room, but the lobby REEKED of smoke. Stayed here out of lack of options as we're here on business, but will try to find someplace else in future.

The only thing clean in the room was the bed. It was dusty, the little table and the floor were dirty. There wasn't any toilet paper, we had to go ask for some. We left for the day on our second day and the room was not serviced while we were gone. Atleast there wasn't any bed bugs.

The conditions of the hotel and the rooms are in very bad condition and I had to leave and rent at the Hilton. How can I get the money back, we don't use the two rooms.

The fridge did not work and it smelled bad. The bathroom could have been cleaner only 2 face cloths.

This place is not worth staying at.

Nothing was working. The bathroom flush was not working