Newport Harbor Island Resort

The hotel is nice and inviting, the staff for the most part was very nice. I was not too crazy about my room If felt cramped I asked for an upgrade but they couldn’t accommodate till the 3rd night When I got to the updated room, it was very nice however there were rose petals under my bed. Which tells me that the cleaning crew were not too thorough. I told the front desk and they were very accommodating. Something else that buggged me in the other room was that once the room shuts down the AC kicks in which was majorly annoying because I would wake up freezing. The opposite in the new room, upstairs was 85 degrees no matter what we did and we couldn’t even crack a window. They have nice restaurants but they didn’t have enough staff on hand for the amount of patrons they had for the weekend. Some of the staff were overwhelmed. Twice we had to clear our own table to have lunch and the poor bartender had to come assist us. He was very nice about it though. Overall I really enjoyed my stay and would love to come back but the staffing needs to be better Dishonorable mention was the spa, my cousin and I went to inquire about service. They were completely booked which I fully understand since it was Valentine’s Day weekend but the tone and affect of the spa front desk attendant was very off putting and condescending. If I were to go back I would not spend my hard earned dollars there.

Wow - what a makeover! First time back since it was Gurneys and I have to say I am impressed. The decor was updated, the ambiance was a vibe and the staff was knowledgeable and could tell they were trained to get things right. The bartender at “Torpedo” (their cocktail bar), Chris made some great drinks and even better conversation. My wife ordered a “lavender lemon drop” but they were out of lavender.. with it being newports off season - totally get it. Chris stepped in and made some suggestions for an augmented lemon drop - which she absolutely LOVED! For a hotel bar where most people our tourists - this guy made us laugh our asses off and feel like true Newport locals. Will be back 100%

I was there with a group and everything was wonderful except for the food. There were only 35 -40 of us and we were provided four meals. I would be hesitant to return if this is the caliber of food in the restuarant. Food that should be hot, was not. One meal chicken was the main dish---dry, dry, dry. That meal there was no salt or pepper anywhere in the room until we asked. There were two salads served to us--both times my salads were gritty and did not have any kind of dressing on them. The potato stick thing was awful. I was excited when I saw the Valentine's dessert, thinking cheesecake--no--white chocolate-no almost the same terrible thing we had at lunch panna cota---terrible. I learned from lunch not to eat the cake part or the gelatin. It was just gross. I had my had on my water glass and a waitress tried to clear it off the table---I had had to go to the bar to get more water. Really need to improve the food

The hotel seemed nice enough but the heating system in our room made a horrendous buzzing noise every time it turned on, waking up me and my family in the middle of the night. I took video of it and reported it the next morning. The lady at the front desk apologized and said she would get maintenance on it. But the racket continued on the second night. The noise was so bad that we decided to turn off the heater and would rather just suffer through the cold. It was pretty awful. The next morning, I asked the same front-desk lady if the maintenance crew had taken a look at the heater. The same lady said maintenance had told her the noise was normal, which is ludicrous. How is one supposed to sleep with such awful noise? If you want to get a good night sleep, don’t stay here.

The room was nice; the spa was great. The staff overall show signs of stress and overwhelmed and it is valentines day weekend and alot of activities but not enough staff. The Topedo was packed and people were cleaning their own tables. 1639 was great for breakfast on sunday and Hyechong was friendly and kind, as there were 8 of us!

Our server, Hyechong, had a wonderful sense of humor. She had an entire table of 9 filled with laughter. It was a positive experience.

Hyechong the waitress was great

We had a wonderful breakfast at 1639. Good coffee and fresh fruits. Hyechong was great and funny.

Most was great but rude young lady at the massage parlor and lack of service at Torpedo when busy.

Nice and friendly staff but the experience was missing details in several areas of service and cleanliness for a resort especially. I had four salads during my stay and all were gritty with soil bite after bite, I waited quite a while for help in the bakery with no one around just a back in a few minutes sign, the touted 30 minute shuttle times and availability were not as promised and vague about when they were going to start so I eventually just left on foot once and then later called an Uber. The room was nice but it was obvious it had not been used or perhaps cleaned fully in a while with dust on many surfaces, two large full handprints and smudges on the waterview window, dusty glasses on day 1, hardened sugar packets, and water stained coasters, and a mattress that is starting to feel worn and sinking. The sweet staff are the only reason I didn't rate it much lower, but my stay did not make me feel like returning in the future.