Extended Stay America Select Suites - Nashville - Airport

I found that the property was very clean from the moment I arrived. I continued to see faculty working staff was helpful. It was nice going into my room and actually smelling how clean it was. You don’t often get that and I am very much appreciated it and the pricing is extremely reasonable.

It was close to my sons house who I was visiting.

U have to ask where the lobby is. The room looked nothing like the picture. The room smelled like smoke. The noise all hrs of the night. Nothing to use in the kitchen but had a stove.

I recently had a disappointing experience at this hotel. Upon booking, I was aware of the lobby hours and proactively informed the hotel that I would be arriving outside those hours. Despite providing notice, no arrangements were made, and I arrived to find no staff present. When I called the service number provided, my frustration grew. My first attempt resulted in being hung up on. On the second call, I was given another number to try. The third time, I was placed on hold while a group of people next to me were also unsuccessfully attempting to get assistance. Finally, on my fourth attempt, I was told a clerk would arrive in 30 to 40 minutes. During this entire ordeal, there were no recommendations or clear instructions on what to do in such situations. It's unacceptable for a hotel to fail to accommodate guests who notify them in advance of a late arrival. Reliable customer service is essential, especially for travelers who may have no other options upon arrival. I sincerely hope the hotel addresses its staffing issues and ensures a more seamless experience for future guests. I cannot recommend this hotel to others based on my experience. The lack of accountability and poor service made my stay incredibly frustrating and inconvenient.

It was dirty, smelled like weed, could hear everything from above, outside, and felt unsafe

ive enjoyed the stay

Terrible

N/A

The room was pretty much inhabitable