Hotel Riu Plaza España

I will definitely book again on the next trip to Madrid. Beautiful location and you have great staff. Friendly and very helpful. The food was very good.

Excellent location, walking distance to Madrid's areas of interest. Metro station only steps away from Hotel's entrance. Breakfast "the best", excellent hotel's employee staff. Will stay again...Hala Madrid!!!

This is my second stay at this property. I love the location: next to metro, buses and many attractions are whiting walking distance or a quick bus hop. Plaza España is located at the bottom of the Gran Via were many theaters, stores and restaurants are plenty. This hotel is have a really great breakfast and service is upscale compared to other venues.

Absolutely beautiful hotel in a prime position in Madrid. Spotlessly clean and beautifully decorated for Christmas. Buffet breakfast very good. There were a couple of things that were disappointing hence not 5/5. There are tea and coffee making facilities in the room it no milk, only powdered creamer. I asked at reception on our way in one night if they had any milk for the room and was told I’d have to buy some (I did take some in a small cup from breakfast the following morning and put in the fridge in the room). Also had gone back to the room on Saturday afternoon with a blinding headache, they had an event on and the music was banging in our room. Our third call to reception resulted in someone coming up, apologising and promising he’d arranged to turn the bass down and that it’d be over in 30 mins! In my opinion if they do hold events they should ensure it isn’t disturbing guests! When I say it was loud it really was!

The location is very good for tourists. You can visit most of the spots on foot, Room size is good and clean.

Great location. Great support and services from staff in all respects, starting from check in, room tidying up, refilling of necessities, welcoming gesture everytime arriving hotel, quality of food and staff services in breakfast buffet , etc

This is one of the best hotels we have ever stayed in. We couldn't fault anything. Easy check-in experience. Two dedicated secure rooms to leave your bags in if you're early arriving or late leaving. Friendly, efficient and attentive staff. Beautiful room with huge comfy bed separate lounge area, safe and fridge, his and hers basins & walk in rainfall showers in bathroom. Fabulous views of city from window. Room was very clean and cleaned on a daily basis. Breakfast was superb. A massive selection of hot and cold items including bacon, sausages, scrambled/fried eggs omelettes made on demand, ham & cheese toasties, cold meats, salad items, smoked salmon, cheeses, cereals, pastries, breads, good selection of coffees, lovely smoothies and juices and also sparkling wine! No issues with waiting times for tables even at the busiest time. The rooftop SkyBar on the 27th floor is a must-do! Fabulous 360° views of the city and there is also a glass floor section to walk across if you're brave enough! Easily the best hotel in Madrid and we'll worth the money we paid. We will definitely be coming back!

Ideal location , neat rooms but dull dark and dreary corridors which hotels architects and interior designers should look into .

Actually i would give it 3 and a half stars. Everything is good ... central location neat rooms . Dull dreary and blue rooms.they need to upgrade the hair dryers in washrooms.

We stayed at the RIU for the commanders/dolphins nfl game so the hotel was at capacity but that did not effect excellent service. Every employee we came in contact with at this hotel was ready to assessed with anything you needed. We were on the eighth floor and The room was clean and large with a very comfortable king bed. It was a very nice perk to have bottle of water replenished everyday. I can’t say enough good things about the breakfast buffet. It was loaded with anything you could possibly want and free mimosas! There was never a wait and again staff was very friendly and helpful. The rooftop bar had amazing views and great drinks. Lobby bar was nice gathering spot for all the fans. You can’t beat the location. I would definitely stay here again and recommend it to anyone visiting Madrid. Thank you RIU for the excellent service