Courtyard Detroit Utica

We liked the location

Elevator was broken, toilet ran, sink leaked. The bed did not face the TV. The room layout was really bad. There was an end table attached to the sofa which we tripped over trying to get into the bed. The air conditioner made a large amount of noise. There is a night light/ regular light in the sink area that kept changing from night light to bright light. We would never stay here again.

Set up of the room

We were told there would be breakfast but there was none.

Very quiet location

Clean and custom service friendly

Hard to find

When we checked in the gentleman at the front desk asked if we would like our room cleaned each day. We replied yes and thanked him for this. When we returned on the next day the room had not been touched. So, the next morning as we were leaving, we told the people at the front desk, and they assured us that it would be taken care of. Upon return that day the room had indeed been properly attended to. When we returned the next day the room had not been touched. I spoke with the gentleman behind the desk and he said that they were moving slowly but would get to it -They did not. The next day the gentleman at the front desk told me that we were on the list for cleaning that day and it would absolutely get taken care of. It did not. We informed the gentleman as we were checking out that he was the one that had asked us if we would like our room cleaned each day and that it had only happened one day and that was due to our continual reminders and inquiries. We also had an issue with the shower door. As we were taking a shower each day the shower door would slowly walk back open on its own - nearly 2 feet. We told them of that, and they said that they would have maintenance fix it. That happened each day and was finally fixed on the last day of our stay. Although the front desk appeared to be friendly and helpful the actions did not imply that they cared about these issues. The attitude was almost just "sorry there is nothing we can do". By far the most disappointing Marriott.

Staff very friendly. But.... Many issues: Bathroom had no place to hang or put clothing- not even a hook to hang clothing to shower. There was no shelf to put items in the bathroom or shower area to add your own soap or shampoo. Lighting was terrible in the rooms: few lamps and no overhead lighting. No extra seating just to sit other than the bed and one desk chair Had to go down to the desk to ask for more towels a second day even though on our way out in the morning we asked to have fresh towels delivered to our room. If this was a true Marriott property: very disappointed.

I was disappointed first that I set an alarm to be up at 6:30 for breakfast from the Bistro and it wasn’t opened. I sat there at the bar / counter for about 10/15 minutes before asking the receptionist if it was going to open but he informed me they weren’t but he could make coffee. I’m pregnant so I was just looking to get oatmeal / fruit & berries. My room looked to be clean but there was a dirty washcloth in the shower / dried up on the soap bar.

The check-in was from a script, rambled like she didn't want to be there. I was told there would be house keeping service during my stay but I could request towels and linens if needed. The elevator was broken. House keeping did show up which I was not expecting and then waited for them to finish whole I walked around the neighborhood. The power went out on all the outlets the last night and my phone wasn't charging. So glad my alarm still went off to get up in time for my flight. The area is nice but you have wouldn't think of it based on the hotel.