Courtyard Detroit Utica

Hello I booked my stay over 4 months ago. It was for a wedding. I booked a double queen for two nights. There were 2 adults and 2 children. The adults were not a couple. When we arrived, we were shown to a King bed room. I just thought it was a mistake, after all I booked it so long ago. I went downstairs and the person on duty said that the room I was in was the room I was assigned. Evidently between the time I booked my room and my stay, a girls hockey tournament was planned. I was told that the hotel was overbooked and I had to no choice but to accept it. I was informed I could speak to a manger the next day. So the next day I cleared some time to go an speak to a manager and was told it was because I used a 3rd party to book by stay. WHAT???? I received no heads up prior and no notification that I was not going to receive what I booked, and there was nothing on any of the documentation I had prior that my choices could not be honored. Your GM's solution, credit $25.00 to my room. WHAT???? for having to share a bed with another adult and a toddler? On top of all this, there was only one (1) luggage cart for the whole hotel and the pool was so cold that even the kids would not get into it. I was given a room on the third floor and then the elevator broke. The hotel did not even communicate any information regarding the one and only elevator nor that one of the two staircases was blocked and could not be used. (fire hazard? ya think). I don't know if all your rooms are bat

Fred front desk was excellent. Room 333 , toilet not working but we were given access to room 334. Awesome

Pleasant check in with staff. Courteous and remembered me from previous visits. Assisted me with luggage in the building and to the room. Quiet, clean, excellent bed comfort, room temperature perfect.

Hotel served the purpose to sleep and close to everything else but that’s it. Pool was out of service, floors had crumbs everywhere, bedding for the pullout couch smelled so had to get new, toilet ran all night, guy who checked in basically was like a robot checking us in telling me what he couldn’t do. I would never stay here again.

We went to the room and it had a strong smell of chemicals mixed with cat urine. After going to the help desk they transferred us to another room. That room was the same. After about 10 minutes our chests were burning. We ended up leaving and going to another hotel. The overall condition of the hotel was a step up from a motel 6 so not great. I would never recommend anyone staying here

Situated in quiet residential neighbourhood. Great staff , would definitely come back !

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Noisy

No free coffee in the lobby. They sold starbucks.