Red Roof Inn Rockford East - Casino District

Location

Well one of the rooms the kids couldn’t even watch tv was reported they did nothing to fix it. Second room 107 every like 10 mins the tv lost internet connection so you had to power it back on over and over. No ice machine. Charged an extra $200 for my one dog for a week when it says pets welcome. Oh wait that’s not even the best of it. Don’t use the towels or bedding because if they have to wash them for the next guest you get charged $75 if they can not reuse what you used. They kept my deposit they said the towels and bedding were dirty and you could tell they was used. I mean isn’t it your job to wash the stuff before you put someone else in the room? If I would have j own that best believe I would have washed those as well. Will never return as you don’t know who has used what and I don’t feel I should pay for something you should wash between guest. They have a small walk way to walk your dog but couldn’t even walk them there because there was so much poop no one picks up. I would suggest going across the street they are friendlier and way cleaner

the water was not verry hot for the shower

Was fine

No dislikes

Bed comfortable

No refrigerator! No microwave! No ice none of that available. Paid full price and missing all the amenities Ice machine was broken Check out was a computer man in a white box. Not even a real person. He said go have some coffee at the counter while i have staff check your room to get the 50$ refund they require beyond what i had already paid in full. So i go get coffee and its really cold. Which im guessing its pretty old to be that cold. So i was going to try the hot water for tea. BUT NO TEA bags either. I was not impressed.

The location to our activities and cleanliness of the room.

When we booked(in January )we asked for 2 rooms on the first floor due to health issues and we were booked on the 2nd floor. They were able to switch one of the rooms, but not the other because they were sold out.