Red Roof Inn Cincinnati East - Beechmont

Clean

Location was decent.

The first room they gave us was filthy. The bathtub was absolutely disgusting. The first thing when we walked in my husband had to kill cockroaches. We asked for a clean room. It was a fight at first then they gave us a different room. The second room was much better. I still had to clean the tub before my husband and I would shower.

The price was good.

The bathroom sink was about to drop and the tub was not cleaned all the way. It was cold at night and the room had no thermostat to turn heat on. If I wanted room service I had to let them know daily. Bed was ok not great

The conditions of this hotel are atrocious! We didn't stay for even a night, it was that bad. Black mold, smelled like smoke in non-smoking rooms, broken down beds, holes in walls and furniture, etc. Hotels.com shouldn't even offer this hotel on their website.

I didn't stay there, used the app to get a non smoking room with a bigger room. When I went to check in, the guy at the desk said he only had one smoking room. The website showed multiple rooms available. He offered to let me see the room before we checked in. When I went in the room the putrid cigarette smoke was too overwhelming and the toilet was running constantly. I told him I couldn't stay there and he said no problem, call Hotels.com and they will call the hotel, he would tell them I didn't stay and the charge would be refunded. I used the chat option to contact customer service and they tried to call the hotel. The person at the chat said someone picked the phone up and it got disconnected. I told her he was there as it was watching the desk guy from my car through the window. The desk guy told the customer service representative that I cannot get a refund, totally lied to me. I didn't book a smoking room. I didn't stay at the hotel. The desk worker told me to go ahead and try to get the charge reversed with my credit card in a taunting way. Finally when I told the chat person that I would be filling a complaint with the state, she disconnected the chat. Not sure I will use this app again. They are advertising rooms that not available.

The place was very dirty looked as if it hadn't been cleaned the toilet inside of it was black the shower was in lack the springs on the bed you could feel everyone of them the floors were disgusting the place was just gross.

The whole experience was a nightmare.

Aweful beds were hard and unsleepable there was roaches in the bathroom and the tub looked super bad the pain was peeling off and suspicious red stains on the shower curtain and the wall do not recommend

Comfortable and clean

Bed, toilet not fixed to floor, only one ashtray