Star Semabu Resort

The room and pool area looks good

We didn’t have water during the mornings , very noise place, the stuff never came to clean the room, wifi is not working properly, the door doesn’t lock properly

Overall property and facilities are good, as expected.

I have never seen such an unprofessional staff in any hotel. No one is available to serve you after 10pm. The receptionist didn’t answer my call, even when she was there on the counter, saying her duty was over at 10pm. When asked for extra water, she told that we gave you 1 litre in at the time of check in. No water refill station in the premises. When asked for mineral water, she asked me to take by myself from 20 litres of water jar. No one understands English and when asked anything they talk in their local language and smile at each other which makes you look like a fool These hotel is not at all hospitable. Pathetic staff and service.

Bed, the pool and The view, that are amazing

the employees were not very friendly, especially at the reception and breakfast, not at all empathetic and willing to help. the only people who were nice were the room cleaning. breakfast very weak, nothing can be repeated, we asked for changes to our dish and they did not. Juices are not natural and the coffee was not even carefully filtered to avoid coffee grounds.

staff was great, friendly and helping us about activities in this island, great location, nice breakfast, beautiful ocean view and Mountain View, will be back again

wonderful place

The staff was extremely helpful and nice.

Nothing

I stayed here before COVID when Star Semabu had just opened. I like the location, pool and grounds. Staff are attentive and helpful.

Hidden Heaven in Nusa Penida island, we love everything