Econo Lodge Black Hills

Nice staff

The staff was very kind the hotel itself was not very clean

Nothing

Rooms were dirty, hair in the bed and bathroom, crushed up cookie in the bed, blood on the ceiling, mud on the floor, broken bathroom door, broken lamp, pool and hot tub both filthy, scum floating around, not enough towels and they couldn't give us any because they had no more clean. Front desk girl was very ignorant and rude. Tried to bill my credit card 2x for my rooms as I had a third party booking.

Not very cleanly and our door to the room wouldn’t fully lock

Die Wasserrutschbahn war für die Kinder sehr toll. Auch das Abends der Pool länger offen hatte war sehr freundlich.

Sehr kleiner Frühstückraum. Es wurde nicht nachgefüllt.

My recent stay at the Econo Lodge Black Hills, Rapid City from August 18, 2025 to August 22, 2025 with my family. We stayed for four nights, and we also paid an additional daily charge for our puppy. However, during the entire stay, our room was never cleaned or serviced by housekeeping. On the first day housekeeping was missed, I informed the front desk while requesting clean towels. Unfortunately, no housekeeping was provided for the remainder of our stay. We also had to collect our own towels from the front desk and carry our own garbage to the large bin near the main floor exit door. On the third day, my husband personally saw housekeeping in the hallway cleaning the room before ours. He asked them directly to clean our room. However, when we returned around 7:00 pm, our room had still not been cleaned. Additionally, when I asked the front desk for shampoo, the staff told me there was none available in the supply bin and only provided two bars of soap — no shampoo was ever supplied. Given that we were paying full room rates plus additional pet fees, this complete lack of service and basic amenities was both unacceptable and deeply disappointing. It falls well below the standard we expect from the Choice Hotels brand.

Filthy, stinking, broken down, rude. We left after the 2nd room was just as disgusting as the first. Fur, hair all over beds, hair balls backing up in the shower, broken bed, broken furniture, dusty, sticky floors, bathroom was gross, dead bugs, dust everywhere. We refused to stay there and take "something" home with us!

Smelled bad

Econo Lodge Black Hills charged $250/night for a horrendous experience. Worst experience of our life in all the travels throughout US and the world. The bathroom ceiling had mold, the toilet was poorly installed and the caulk used years ago was disgustingly dirty. The furniture had signs of prints, not sure if it was ever cleaned. Elevator had a hole in the tile, the parking lot was a hole ridden obstacle course. By the time we were in our room, there was no way to turn around, card was already charged so we were stuck but we are hoping nobody is going to experience this and Choice Hotels will take action and refund us the money.

Breakfast was good

Pool hot tub slide were broken