Stonewood Inn & Suites of Carrollton - Smithfield

Not clean

Staff

Back door only works sometimes

Location

A/C was out in the room.

It was good stay. The bed was comfy and the price was good.

When I was going to bathroom I step on a bit of glass that was on the floor.

Friendliness of the staff

Security doors didn't always work

My recent stay at the Stonewood Inn and Suites in Carrollton, VA was a major disappointment. The most serious concern was a clear safety hazard: exposed wiring and an active ceiling leak in a main hallway, with an overflowing bucket catching water below it (see photo). This alone should raise red flags for anyone considering a stay here. The issues didn’t stop there. The bed was incredibly uncomfortable—stiff and springy, like sleeping on plywood. The only access to the second floor was via a stairway that was visibly dirty and poorly maintained. The overall cleanliness of the hotel was subpar, with a noticeable musty and smoky odor throughout the building, including in the room itself. In-room amenities were no better. The hair dryer didn’t work (though a replacement was eventually provided), the towels were threadbare and barely absorbent, and the refrigerator was full of condensation with standing water inside—unable to keep even bottled water cool. As for the lobby, the coffee was cold and stale, and the powdered creamer clumped up due to the temperature—making it undrinkable. This hotel appears to be in rapid decline and is in desperate need of serious maintenance, cleaning, and upgrades. I would not recommend staying here until these major issues are addressed. The hotel did not have my booking through Expedia, but fortunately I had the reservation saved on my phone. Photos available upon request.

Not really anything

There was hair, food and dirt all over the room. The microwave was dirty, trash in the ice bucket, the shower didn’t work and there were dead bugs on the floor. There were stains and burn holes in the sheets and the back part smelled like cigarettes even though it’s a no smoking property. The man up front seemed to be the only one working so it was very slow and each time we went up front we had to wait about 10-15 minutes before we called the number.

This may have been hands down the worst hotel I have ever been to. There was bugs, marijuana under the mattress, hair everywhere in the sheets, and smelled absolutely terrible. I couldn’t get my money back either. I ended up not staying there. Good luck getting hold of a Custer representative. There absolutely no help at all. Very disappointed.