Quality Suites Lubbock Southwest

Dont stay!! No elevators, must use steep stairs, unfriendly staff, refuses to cancel with refund and will ask you to leave and keep your money totally ridiculous & the rooms are not comfortable with the AC is a terrible type of air very musky feeling

The photographer did a great job of making this place look great and the staff were kind but that is the only compliment I will give. Arriving we found that we were located between the Golden Corral restaurant and a safelite repair shop , in fact the pool , which is substantially smaller in real life was placed practically in the safelite parking lot, not the poolside relaxation we had anticipated. Our room seemed clean in a cursory manner and so run down. It was clear that there had been flooding as the entire laminate floor was buckling and lifting to the point of tripping hazard. When we alerted the front desk they acted surprised and said the cleaning crew must have missed it (photos will show that would be impossible or as suspected this room was not cleaned often) the person proceeded to let us know thy only other king room would be the suite and the most expensive room as if this flooring issue was our problem and choice. There were sticky spots on the floor and the bathroom was just not that clean you want in a hotel. The walls had big dings and drywall chunks missing . The bed was decent but the pillow were throw pillow sized the seemed like they were just stuffed with either sheets or older pillows. Normally we enjoy some room time napping or just decompressing on trips but the TV worked intermittently (we were told that the WiFi was too weak for a full capacity so that was common) and the room was just totally uninviting so we avoided it until bed time.

Great room for the price

Liked it a lot.

Wasnt new but it was good enough for 73$

Staff was polite

Trouble with the key getting in the room. Room had an odor, cold water didn’t turn on in the rest room sink. Circuits didn’t work

The staff was wonderful. They greeted us with a smile.

Unbiased review: Good -Cost -Location -Quiet -Breakfast included -Bed was comfortable -Front desk was receptive and available Not so good -No shampoo, had to ask for the bottles to be refilled -Very dusty and lots of hair on the floor -Room was humid -WiFi would cut in and out

Older property that looks clean until you notice the dirt on the floor, and buildup in the corners. Desk staff is polite and uncaring. Breakfast was hot and neat. Scrambled eggs, biscuits and gravy, waffles, yogurt, fruit, prepackaged muffins and a few cereal choices.