GreenTree Pasadena Inn

Had made reservations on New Years Day and arrived at 9:30 to check in which of course is early. Room wasn’t ready and we couldn’t check in at all, said to come back later. Needed to use a restroom which they didn’t have, had no idea where we catch the shuttle to the Rose Bowl which they originally gave us info for. Came back in the evening to check in around 8:30 and they didn’t have a room for us. Told us to go find a room down the street! Told me I wouldn’t be charged, which I was and now I’m dealing with getting the money back. Had nowhere to stay and not in the condition to be driving around which is why we booked the room in the first place!

This hotel was by no means a fancy hotel but for the price and location is does the job. The gentleman who was working the front desk was doing an amazing job trying to fix people problems and helping everyone while doing it all on his own! Happy to have stayed here and would again.

This place needs a tear down and replacement. No food for breakfast. No coffee in the air pots for breakfast. Every surface is worn, dysfunctional or broken. No management. They did get our reservation correct all though several people in font of us were turned away with no room on the busiest night of the year (New Years Eve). I could go on.

The staff was friendly. The room was semi clean but only had one towel. The continental breakfast was a joke. They had coffee but no creamer, nothing other than a couple of yogurts and some stale cereal. No fruit other than a couple of apples. At night it was extremely loud from street noise and people coming and going all hours. Sheets had holes. We stayed here during Rose Bowl and while we know the rates were inflated during this time, we also know The hotel made a ton of money for those few days. Providing a better continental breakfast and making sure vending machines were stocked (couldn’t get bottled water anywhere) would have been appreciated. We definitely would not recommend staying here.

We arrived at the property at around 7:30PM after a long day of travel. We had a reservation for 3 people with two separate beds (which the front desk confirmed). When we arrived, they did not have any rooms left with 2 separate beds (due to a computer "snafu"). They said they would cancel the reservation and we could find another hotel. This was the evening of the Rose Bowl and we were left scrambling for lodging at the last minute. To be clear, they were charging us over $500 for this room and it is completely unacceptable for them to do this to us. They had our contact information but at no point during the day did they contact us regarding their not having a room for us.

Good breakfast and location

I have read a lot of review about the cleanliness of this place, but end up booking it due to the convenient. However, it is a big suprise to me upon check in. The room is clean and more that what I expect. The hotel provide free wifi, free parking and free breakfast with a reasonable price is a plus to me. Only one suggestion is the room should have a desk lamp for the desk. Overall, I love this hotel and highly recommend to everyone.

Easy clean

Recommend having closed dining area, especially during cold weather. If that is not an option, definitely need several heater units around patio.

In recent years it has become a dump.