Quality Inn & Suites Mall of America - MSP Airport

The room was great it was clean and everything worked as it should.

Small parking area, not an ideal location.

La comodidad de sus habitaciones

Everything was perfect quiet nice location there's was comfortable my kids was happy the breakfast was delicious home sweet home.

I wanted to extend my stay but unfortunately the hotel got booked up too quick so I had to check out

The check-in was a real adventure with one of the desk clerks yelling into his phone in a full-on conversation with his family about who was at the house visiting and the soda he hated. That should’ve been a red flag. Get to our room after navigating the sketchy hallway and upon opening the door, we’re hit with the overwhelming smell of straight bleach. Sheets were clean (all that bleach, I guess), but that was it. Paint spills on the floor, leftover food in the fridge and the bathroom was disgusting to the point that I took some wet-naps I had and wiped down the sink area only, since I was not touching anything near the toilet. Did not use the discolored towels. That bathroom will haunt me.

Very comfortable room

The pool was dirty

When we arrived at the hotel, the concierge (Taylor) was on a phone call and cussing at the individual he was speaking to. He did not pause the phone call to speak to me and was very distracted the entire time, using hand signals and very few words to communicate with me. While we were unloading our luggage outside, he came outside to visit with someone and was using profane language in his conversation with them as well in front of our two young kids. The lobby and hallways all smelled like pot. There was lingerie in the hallway near the lobby on the floor. Our whole room was loudly vibrating and we had to move our bed away from the walls to minimize the shaking just to be able to sleep. There was also pet hair in our room that affected allergies of my family members. We had planned to stay four nights, but we checked out the following morning and will not recommend this hotel to anyone. That said, the concierge I dealt with the following morning (Angie) was very kind and helpful. She was quick to apologize, refund our full stay and made every effort to help me find headphones that I had misplaced.

Quiet

The bathroom door was broken and did not shut. There was garbage in the bathroom trashcan. Definitely not worth how much I paid