Fred Hotel Leonhardstrasse - Self Check-in

La posizione, gli arredi moderni e puliti

Air conditioning, convenient location

We showed up a few minutes after 3pm exhausted from travel and looking forward to lying down. To our dismay, our room was not ready at 3pm. Apparently, there was only one staff member cleaning rooms and there had been a bunch of checkouts that day, so not all of the rooms had been cleaned by 3pm. Our room was reprioritized to be cleaned next. I’m sure our cleaner did their best, but the room was not ready until 4:15pm. To rectify the situation, the remote staff suggested reserving free luggage lockers so that we can store our luggage and go into the city. We were able to successfully reserve two of the luggage lockers. However, the keys for those two luggage lockers never showed up on the website. As such, we were unable to lock and unlock the luggage lockers. The remote staff were able to remotely lock and unlock the luggage lockers, but we had no control ourselves. The remote staff suggested manually turning the locks, but the locks cannot be manually turned, suggesting that the remote staff have no actual experience with the luggage lockers. Although the remote staff could remotely lock and unlock the luggage lockers, I did not want to leave control of our luggage in their hands because I no longer had any confidence in the hotel at that point. I did not want to risk our luggage being locked away as a result of us having no control over the lockers. As such, we instead chose to wait over an hour for our room to become ready. The lack of notification that our room would not be ready at 3pm, coupled with uncontrollable luggage lockers made for a bad experience. The remote staff did their best, but for the amount of money spent, I expected a better experience. The rooms themselves were good, though the bed pillows were thin and uncomfortable.

Konum çok iyi, şehir merkezinde, her şey otomatik, insansız otel işletiyor, ama ona rağmen her sorumuza whatsapp üzerinden hızlı cevap aldık.

Otel lobby’sinde tuvalet olsaydı çok iyi olacaktı

Die Lage war gut, sehr zentral, und mit der Tram gut zu erreichen. Die Unterkunft war sauber und die Zimmer hübsch eingerichtet.

Wir hatten ein Zimmer zur Straßenseite, leider gab es da ne Baustelle, die war sehr laut zu hören... Während des gesamten Aufenthalts hat man kein Personal gesehen. Wenn man Hilfe benötigt hätte, wäre man ziemlich aufgeschmissen gewesen. Der Mobile Check-In hat geklappt, war aber sehr umständlich und lästig. Für Leute, die nicht so fit mit Handy-Apps und Digitalisierung sind, wäre das kein Spaß gewesen. Meine Eltern wären sehr hilflos damit gewesen. Die Kommunikation mit dem Hotel vorab war ok, aber Antworten (z.B. zum Check In) kamen sehr spät/verspätet.

Habitación cómoda y espaciosa. Hervidor con té y café y agua en la nevera

Las almohadas son muy blandas, el edredón muy grueso para el mes de Julio.

Близко от главной станции ~5минут Хороший номер с мини балконом Кондиционер работал хорошо! Чтобы подняться на улицу по навигатору , нужно преодолеть с десяток ступеней, но это самый быстрый путь !)