Holiday Inn Express & Suites Wilmington-University Center by IHG

I have been coming here for a while now because it feels safe. I had a negative experience with one of the maids.I come to Wilmington to work on a house. I fell on that property that I bought and messed up my lower face.It was early morning the next day and I asked a maid that I saw for towels to ice my face. She had her cart on the second floor and stated that she had just got there and she was stocked. Then why be on the floor if you are not ready to work? I ran into her on the first floor in front of the laundry and asked again for towels. She saId that I was not on her list. I went to the front desk and the blond woman gave me towels and asked how could she help.

Front desk was great! Facilities were run down with old furniture in the parking lot. Elevators were very grimy. Rooms were adequate.

Comfortable bed and soft pillows. Short distance to food outlets. Good choice of breakfasts. Enjoyed making my own pancakes. Reception staff were pretty helpful.

This property has much improved since our last stay. Happy to see the elevator was fixed, the refresh of the rooms and hallways looks nice. The ONLY two complaints I have are 1) the smoking pole RIGHT AT THE ENTRANCE so we have to walk right past people smoking. Our kid has to walk through it, smell it, inhale it, get grossed out by it. Why is the entrance designated a smoking area. That is disgusting and unhealthy. 2) CNN blasting in the lobby breakfast area, divisive news programs, with the front desk attendant watching right in front of the TV letting anyone who passes by know their political leanings and opinions. Can't you just put sports on, the weather, ANYTHING ELSE?

Clean room, upgraded, spacious space, breakfast switched up while there 2 nights. Gym had freeweight rack and cardio equipment. Plenty of space to put my mat down and my own thing in gym.

This was our third multi-night stay at this hotel. Things have changed from the previous stays! We stayed 3 nights in mid-September, 2025. We received absolutely NO room cleaning/stocking service during our stay. We did not put the "Do Not Disturb" sign on the door. After a long day out, we had to go back down to the desk and request towels, coffee, coffee cups and toilet paper. Seriously. We talked to the evening manager, who was very professional and helpful. He left messages after the first time, and we thought all would be fine on our last night. No, it wasn't. Clearly management was not interested. It is strange that customers are penalized for staying more than one night, and in our case, those additional nights were during the higher priced weekend. Difficult to believe. Also, no bottled water or snacks during the day in the lobby. We really like the location of this hotel, but with the current management, it is best suited for one-night stays only.

We were traveling up from Miami and got there very late 3 AM in the morning and Kyle was amazing at the front desk. He had all of our paperwork ready and knew we were coming told us where to park with our RV so the check-in was quick so that we can get to bed ASAP hit breakfast in the morning and be out the door. The AM staff was pretty awesome as well.

Great property in close proximity to UNCW