Red Roof Inn & Suites Duncan

It was ok. Could be cleaner.

The location was convenient because that’s where my wife, 3 kids & dog were going to stay for a few hours before we set out for Appalachia.

this stay didn’t happen because the front desk agent who I spoke with earlier in the day on the phone never told me about a $100 fee the hotel was going to charge us. When i said that was BS, she called the police on me & had me escorted off the property! As if I were wrong for calling a surprise fee for what it was (not her) but she took it personal. So at 1am in the morning I had to find another hotel to accommodate my 3 kids and dog & had to pay AGAIN & double the price of my stay! I didn’t receive a refund until 15 days later & had to call several times to get it. I called bookings.con & spoke with a manager who couldn’t get our money back sooner & although apologetic didn’t offer to extend any further compensation! This was a trip from HELL and I will not use bookings.com ever again, nor will I EVER CONSIDER A RED ROOF INN AGAIN! THE HOTEL MANAGER AT DUNCAN WAS ALSO UNSYMPATHETIC AND DIDNT OFFER ANY COMPENSATION & DIDNT FIRE HER EMPLOYEE! PATHETIC!

There nice. Patient and treat you equal.

Nothing

I had to walk to the office about 3 times first because our rooms were not together as requested and then again for the cards.

Should have known when I had to go to a side entrance with a bank window to check in. Got to the room and we noticed dirt all over the floor leading into the bathroom area. Dirt or food was near the bottom of the counter drawers. Washed our hands to notice water/soap pouring onto the floor. Bathroom fan had layers of dark thick dust or mold caked on the grill. Last straw was seeing a Sponge Bob air freshener hanging on the back of the door…which is a sign of trafficking. We immediately packed up, told them we weren’t staying there, and drove away.

I did not even stay 5 mins in the establishment walked in walked right out

What I loved about the room was how spacious it was!

What I didn't like was the check in, I know I checked in around 11pm but there was no one up front and I waited and rang the bell for about 5mins, nobody came or acknowledge me so I had to call up front so they could come get the phone so they would see me up front to check me in.

I didn't get Deposit back because I left early and The state so I had to leave early Said , I couldn't have my deposit back until nine Which I left at about four a m to get home How can I get my deposit