Hyatt Centric Santa Clara Silicon Valley

I made a reservation for June 18–20; I paid for it at 1:00 a.m. on June 19 via Booking. The hotel sent me a message through Booking stating that my reservation had been confirmed. Booking sent a notification stating that I did not need to pay any fees at the hotel. I arrived at the hotel at 4:00 a.m. on June 19, and the receptionist, a woman named Mylette, told me my reservation had been canceled and demanded $515 from me. I showed her the receipt proving I had already paid. I told her I had already paid and didn’t need to pay again. But she insisted that I had to pay. I drove here from Los Angeles; I’ve been awake for 24 hours, and they wouldn’t let me into the hotel, so I had to spend the day in my car. This was the worst treatment I’ve ever experienced in my life. I will never, ever stay at a hotel with such disgraceful customer service again, and I strongly advise you to stay away from this hotel. The hotel is a complete disaster in every way.

We chose a hotel close to Levi's Stadium – we planned to attend a World Cup game in the morning. Our hotel room was clean and staff was pleasant and accommodating. But the room is beyond noisy. The hotel abuts a highway and many of the rooms only have single-pane windows. You can hear every single sound coming from the highway. These sounds are amplified by the interior courtyard (where there is a nice pool) which acts as a bouncy wall for the highway noises. Neither my husband or I managed much sleep. Bring your strongest ear plugs, even for sitting on the couch or brushing your teeth. The noise is truly terrible.

Hotel room is clean and the bathroom is good. Only thing is that the bathroom is small and it doesn't have a bath.tub. The elevator malfunctioned on day 2 and was never fixed. 2 thread mills are not working and we're not fixed. Swimming pool is very small.

Room smell like pee I was charged an incidental charge called to find out why was giving the complete run around. I final got ahold of the manager ERICK after several calls to be told he would call back and of course no call back , front desk person Danielle and Scarlet I feel are apart of the scheme because they just kept forwarding me to a voicemail and were very short and rude. A family weekend gone wrong because of the hotels poor customer service and additional charges oh and I ask for a foilio 3 times and still have not received. One

This property was just remodeled. It’s got a light, airy beach vibe. The front desk manager and staff (Darius) upgraded me to a small suite with a huge balcony. The furnishings or spacious and grateful for the three of us and carpeting looks great- immaculate. The breakfast menu is very limited, but I liked the coffee and juice. Atalano the server is nice and remembered our orders for juice and coffee each day.

Upon pulling up and walking into this hotel, it was very beautiful. The library when you walk in is super awesome as the books are real. the room with the pullout couch had a separate sleeping room, which was nice. The biggest downfall were the beds. The beds were extremely uncomfortable to the point that none of us slept very well at all. Unfortunately, what could’ve been a super awesome stay was just mediocre. aside from the beds, the Jacuzzi was green. I do have to say the front desk. Staff was amazing as well as any other staff that we encountered at the hotel.

Uncomfortable bed. Front desk staff do not understand policies.

Front desk staff were not helpful.