DoubleTree by Hilton Los Angeles/Commerce

We had a lovely time at Double Tree Commerce. Jesse was super helpful and friendly. He did an amazing job accommodating us and helping us during our stay. Location is so convenient and will definitely come back again!

Great customer service. 10/10 will come back again!

I booked two adjoining rooms for my wife and I in the first, and my daughter and two grandchildren in the second, expecting to be able to spend time with our grandchildren. When we checked in after a long day of travel, however, our daughter's room had a strong chemical odor that was very annoying to them. They needed to change rooms, and were offered another on a different floor. The manager suggested that there would be an upgrade charge for the change, which was very ungracious considering that the room we had booked was unusable due to the odor. (Ultimately we were not charged more, but the inconvenience should have resulted in an apology and a credit at least, and not the threat of an additional charge.) Unfortunately, that was not the only issue with our brief stay. We looked forward to using the spa (hot tub), but when we arrived at the pool area first thing in the morning on Saturday, the water was murky, dirty green, and the temperature was lukewarm. Running the spa jets for three 15-minute sessions did not improve either the water quality or the temperature. I then reported the problem to the front desk, and I was told they would let maintenance know about it. We remained in the pool area until mid-afternoon, and no one came to even look at the spa, much less correct the situation that made it unusable. Later that evening, when we returned from a wedding event that was the reason for our travel to LA, I checked on the spa again, and saw that its condition was unchanged. There was also no sign posted indicating that anyone had even looked at it. Disappointing that a full working day had come and gone with no action on my report of a problem. Needless to say, when travel brings us back to the LA area, we will find another property for our stay. This hotel did not meet our expectations in any way, nor justify the nightly rate charged.

struttura moderna e ben curata

nulla in particolare