Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

did not have to pay parking with handicap card

Bed not comfy

Helpful staff and quiet room

Having to pay to park. This was not revealed until I booked the room.

Hampton Inn is one of our chains of choice when we travel, and we're usually pretty happy with our stay. This one came up a little short. First off, they have their own parking lot but you have to pay (a fortune) to park. When we got to our room, we discovered the entire floor was a little damp, like it had been shampooed recently. And closer to the air conditioning unit, the carpet was downright sodden. There was also a lampshade missing from a wall sconce. We got multiple texts asking how our stay was so finally I mentioned the wet carpet and the lampshade. The manager said to come by the desk "for compensation." So I did. When I identified myself, the manager said brusquely, "Give me 5 minutes." I waited while he worked on his computer. But then another couple came up to him and he proceeded to help them rather than helping me since I'd been waiting. Not sure what the compensation was, but I didn't want to waste my time standing around so I gave up. My husband ended up having a horrible allergy attack from the damp conditions in the room, I'm sure that mold or mildew was starting to grow. While in the lobby I heard another guest complaining about the same wet carpet issue in their room, so obviously they have some maintenance to do! Just not the caliber of stay we're used to at the Hampton Inn!

Front desk clerk (can't remember his name, I believe he was Jamaican?) was wonderful - he didn't have the room we booked, so he offered us free parking for our trouble and found us a comparable room. Overall a great experience!

The room was great and well accommodated. Bed pillows were lacking, but other than that, bathroom and bedroom were very nice!

I was very disappointed that I had to pay $42.53 to park in the hotel parking lot. The bath soap and conditioner were either not working or out in the shower. The bath towels you dried off on smelled sour.

We stay at Hampton Inns most of the time when traveling. I thought this would be a nice hotel since it's in the Vanderbilt/West End area in Nashville. This place is not that old, but it's worn out. My guess is there's been too many rowdy football fans coming through. The staff is not that great, either. I get the impression they are doing the bare minimum. When I checked in, the clerk was unpacking a lot of boxes out in the lobby. There were also a number of boxes piled up around the back of the check in area. It just wasn't very neat looking. A stack of souvenir T-shirts were wadded up on a shelf, which desperately needed attention. I know there may have been a reason for the poor state of the lobby, but I just got a bad feeling the moment I stepped in the building. There was a huge rip in the wallpaper next to the elevator. The elevator floor indicator lights also didn't work. Now for our room. The 2 queen beds sagged so bad we thought we would roll onto the floor if we got close to the edge. There was no drain stopper in the tub and water still backed up. There was only 1/4 of a roll of toilet paper and no spare. I'm glad I brought my hair dryer as there wasn't one in the bathroom. I had to ask for a plastic laundry bag and the head housekeeper practically threw them at me as she ran past. Breakfast was ok, but nothing special at all. It just wasn't laid out in a very welcoming manner. I didn't know until I arrived there was a fee for parking. I did see that it's listed on the website, but it was waaay down the page, plus I just wasn't expecting to have to look for the price of parking. It also seemed to be done through a separate company, not the hotel. I found that strange. It was outrageous. It states $35 per night, but after taxes, etc. I was charged over $42. I've never understood why this is not included in my price to stay at the hotel. Needless to say, we will never stay here again. We will be making numerous trips to Vanderbilt Medical Center in the upcoming months, but we'll make sure to get a better hotel with stellar reviews. I'm sure there's one nearby that can certainly beat this Hampton Inn.

We stayed 6/13 weekend. My first thought walking in the lobby no one greeted as we walked in.Hospitality definitely not there strongest.As we got in the room and opened the door , the smell was just horrible.Smelled musty, and like urine.We thought maybe lowering the ac would help.I sprayed air freshener Thinking maybe it’s that the room wasn’t in use for a while. After turning the ac on.The cold was like wet .I looked up at the ceiling definitely they had water spots and chipping of the paint . So I wouldn’t be surprised it had mold in the walls somewhere. Water or urine spots in the carpet.The mattress on the bed was horrible! You could feel the wires from the sides.Seem like the mattress was picked off of the side of the road!We had an extra fridge sitting on the floor in the room. Not sure why? If you get this #308 just know the ice machine doesn’t work. But makes noise all day all night. Not sore why they don’t just unplug it. Walls are definitely thin.Wall paper peeling.Now the shower! You will get hot water! But the bottom of the tub was horrible it was ruff had to shower with my crocs on! The food basic bland and boring. Barely consumable. 1 waffle maker for entire hotel.The lobby was hot no ac blowing. So enjoy your food while sweating! Being,that the area is in Vanderbilt. You think it would be decent!Since we were out in about just needed a place to sleep. We sucked it up.As we were packing I looked over and seen the tall dresser have mold on it. Makes sense why my throat was becoming itchy. Wouldn’t be surprised if the ac unit has finding of mold! This place definitely needs a remolding A.S.A.P! I believe as long as they have some customers they are happy with that.With a big name “Hilton” this is embarrassing. I think our stay would have been better at a motel 6! “Definitely will change to Marriott!” If you see any good reviews I’m sure it’s family and friends of the employees!

Nothing.

Had to pay for parking I. Their parking lot

Checked in at midnight after a long day at Vanderbilt Childrens Hospital dealing with my son's serious injury. Parking lot was very dark and only had one spot left so I did not notice the signs for paid parking. When I came out to leave at 7am, I could then see the signs about paid parking and subsequently found a yellow "parking invoice" from ParkHappyLLC on my windshield which said "You were parked in violation of our Terms and Conditions". I scanned the QR code to find that my bill was $76. The hotel clerk later said the normal fee was $42.50 (which is only posted in the fine print of the hotel website with no details on how to pay, penalties, etc.). I left my phone and email on the ParkHappyLLC contact site but never received a reply. The signs do not declare any "terms and conditions", fees, penalties, or any other info. Turns out the LLC is being sued for myriad illegal and unethical business practices in a class action case filed in November 2025 and which I am not a party to as well. I complained to the hotel manager and cannot believe Hilton would be associated with such a nasty, predatory business. It's not like there were roaming guards, valets, or anything worth freaking $42.50 to park for 7 hours. Oh, and the hotel needs upgrades and some serious cleaning.