Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

The breakfast was fine. We were up at Vanderbilt fir my husband to complete a week’s worth of tests to qualify for a double lung transplant. He is now having to use oxygen. When we were loading the car to leave there today, a young man named Edward helped us load our suitcases into our truck. He didn’t have to do this, but he was kind, thoughtful and very helpful. I appreciated this so much since my suitcase was very heavy. Edward deserves a promotion or a raise!! People nowadays don’t seem to ever want to help anyone, but Edward did. Thank you, Edward for your kindness and much appreciated help!! Jennifer Owen

Stay Away - Book Elsewhere! This is the worst Hampton Inn in the brand family system. The hotel is very run down, dirty, and smells. Furnishings, flooring, chairs, etc. are all badly worn out. Lobby is uncomfortably warm because not running the AC sufficiently or it is broken. The hotel is badly understaffed in all areas. Room was not ready at 3pm and only received a room at 430pm because I called Hilton corporate which intervened. Then the room they gave us smelled and was super warm 78 degrees despite thermostat set to 65 - obviously a broken AC for that room. We left immediately and switched to Homewood Suites across the street which is 1000 times better. And AMEX helped obtain a full refund from the Hampton Inn.

Absolutely disastrous hotel. 1st they said no early check-in because all the rooms were full, and they were blatantly lying about the rooms being full. After we check in our room is terrible! There’s mold on the bathroom walls, and you can see everything is very old. Staff was generally unhelpful. Finally while checking out, they said that we could not do late checkout because once again the rooms were full, we checked online and to no one’s surprise there were tons of rooms available, so in other words they were blatantly lying again. Not worth 300 bucks.

It was close to the medical center

Paying $35 per night parking, the heating in the room didn’t change temperatures, the heater had flashing lights all night long, had to ask for room to have garbage emptied and new towels. Had to ask for glasses as well.

Staff very friendly and helpful. They went the extra mile to help me with a couple of issues and I really appreciated it

The property was showing signs of wear and tear.

The location was close to our next stop.

Doors to parking lot in the morning we were leaving didn’t work and staff was rude about it.