Suburban Studios Arlington Heights Elk Grove

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후회할 겁니다.

Room was not

I must admit, the condition of the establishment left much to be desired. The cleanliness was a concern, with noticeable issues such as a sticky floor and a generally unkempt appearance, including broken fixtures and furniture. While the staff who initially assisted us were incredibly helpful and kind, the overnight staff seemed less attentive, and the key cards frequently malfunctioned. I am afraid to say that I do not plan on returning. It was not a pleasant experience.

Check-in was a breeze. The location was convenient, with easy access to public transportation and a major shopping mall. The bedding was clean and odor-free, which was a big plus. However, there was a noticeable mold odor in the bathroom, and the drain blockage took two days to clear despite reporting it twice. While the unit included a stove, microwave, and fridge, there were no utensils or pots provided. Fortunately, a nearby dollar store made it easy to pick up the essentials

The manager at time of arrival was unfriendly and did not welcome us at all, was rude. There were a lot of homeless people and scary people in and around the lobby and outside. When trying to talk to the night person at the desk he held a personal conversation with an outsider instead of taking the time to answer a question I had this place is a scary and very poor managed place to stay. I felt I was going to get mugged, oh there was an ambulance and fire truck onsite when we got back from eating at a restaurant because a guy got beaten up in the parking lot. Not a good place to stay

They falsely advertise free breakfast that is included. There’s no breakfast.

I did even stay at this hotel. The service was absolutely horrendous. I was given a room that the key wouldn't even open the door. The guy had to help me get in once. There was a big hole in the carpet right inside the room. When I asked for some help with the key, or to get a different room I was blown off. I decided I wasn't going to stay somewhere where I cannot even get into my room.

The stay was okay but this is an extended stay so they expect you to take out your own trash and sign a lengthy document about their rules. The trash dumpster outside was overflowing and trash bags were actually on the ground all the way around it. If you don’t “follow their rules” you are fined.