Best Western Plus Silverdale Beach Hotel

Clean. Nice facilities.

Our room was 261 and our view overlooked the backside of the service areas. Would have preferred a nicer view.

We always stay here when in the Seattle area and are usually very pleased. However, they are undergoing renovations and I would not stay here again until they are completed. We were just here for a Mariners game and the pool/hot tub are closed. The gas is shut off so the fireplace in our room was inoperable. They are down from 4 to 2 boilers so the showers were with cold water. The towel rods in the bathroom were missing and the soap/shampoo containers were clogged or empty. The weather stripping on the door was gone so light flooded in all night from the large gap. The hotel staff were friendly and professional. We were given a 50% discount, which was appreciated, but did not make up for the issues. It is apparently in the midst of changing from a BW to a Hilton/Doubletree. I don’t know what this holds for affordability but will keep up the hope for a future return.

There's not many hotels in this area, so we ended up booking the best western. The location is incredibly beautiful, right along the lake, and our room did have a lake view, with a patio so we could go right outside. However that's where the niceness ended. The rooms are incredibly out of date, the fireplace in our room did not work, the carpeting is old, the mattresses are old. The rooms are very dimly lit. The refillable shower gel and shampoo dispensers were empty, which I'm all for the whole refillable concept, but I believe a basic step of housekeeping then should be to make sure they're full between each guest. So when I asked for more they said they were all out. How are you out of soap? So I asked if I could have some extra bar soap instead, which they were able to find some. The lobby and common areas were being remodeled, so those will be nicer, but I don't know when the rooms are slated for a remodel. They desperately need it though. Breakfast was the exact same every day. I don't expect something amazing for breakfast at a hotel buffet but it's nice to have a couple of the main options switched out every day so it doesn't get boring. The staff was nice and friendly. But for the cost of the stay I would look somewhere else if you have the option.

The Staff was pleasant and friendly.

Staff was friendly and attempted to be helpful. The breakfast buffet was fantastic, and Emma and her fellow Co-workers were very friendly and very helpful. We also enjoyed dinner one evening at the pub on site.

The first room we were in was almost 80°and wouldn't cool down. The front desk moved us to a new room and that room was freezing at 59° and we did not have any heat. We were also disappointed that the pool and hot tub were closed.

Nothing! This facility has been a nightmare the past 2 times I booked reservations to stay here! The staff is so rude!

Everything So many issues and the staff is so rude. Horrible customer service!!

Love our room and the view. Balcony, fireplace and spa tub. Water was in room for tub was not hot. Barely warm. But everything else was good. Hot water, would have been excellent.

My room did not have hot water, only lukewarm. The bed was comfortable. I was very disappointed that my balcony view was obstructed by the roof of the floor below. I was not made aware of construction that was ongoing prior to my stay. The hotel staff was not terribly friendly, the woman acted like me using Hotels.com was an insult to Best Western. There were ashes and cigarette butts in the track of the sliding glass door. There were holes in the walls in bathroom where maybe towel holders had been. This hotel came highly recommended and I do not feel it lived up to what I was told prior. I will say that the breakfast offered was good.