SpringHill Suites Houston Hobby Airport

Very clean

Not thinking bed looked old and hard as well the room and back side door didn't open with the key

Everything

My daughters truck was broken into. PlayStation, clothes shoes, ice chest are among the things taken. The hotel staff was not compassionate or helpful at all. We had to call police ourselves. We were on top floors getting our things and saw a truck leaving with our ice chest in the back, video taped it and asked them to look at their cameras and they refused. They said they couldn't look at the camera in fact said the parking space where the truck was the camera didn't reach. It was in front of the hotel so that was questionable.

I selected this room because of the price, the proximity to I-45, and especially because the ratings were great. I was a little nervous approaching the hotel because the area around it felt a bit sketchy - we were both concerned and glad to see that there was a dedicated security guard on the property and it looked like security gates that may close at night. But when I walked into the lobby, it felt a lot like the nice SpringHill Suites I've come to appreciate. I caught the front desk employee right as she was about to step away, thankfully, so check in was rather quick. She tried to find a room on an upper floor for us, but the hotel was sold out, so she only had a 1st floor room. I was nervous about that at first, but it ended up being perfect. The room was a suite with 2 double beds and a sofa/twin bed with trundle

Love the location, very close to the airport. There is a Fabulous Mexican Restaurant sharing the parking lot and has the Best Food I have ever had. "Tequila 45" well worth the effort.

It was an overall poor experience. I would not recommend this hotel as a place to stay and absolutely would NEVER stay again. There was someone sleeping in the hall our first night, this made me extremely uncomfortable. Our room was so humid that our sheets, bedding, and towels were moist, the bathroom was very very small, the carpet was nasty, the breakfast was well under par. The staff was very friendly and polite and the pool was nice and clean, the room overall was large.