Hampton Inn Boulder/Louisville

Amazing customer service

Enjoyed our stay

Poorly cleaned room. All surfaces were dusty.

The hotel did not have a room available even though I had a reservation.

I wanted to surprise my boyfriend for our late Valentines date, so I had made a reservation here at the Hampton , although I did do it on price line In Order to get the best price for the night . I had a really long day, I was extremely tired , and I couldn't wait to get into that quiet room and relax until my BF could come and meet me. Well upon checking in I discovered I made mistake and I filled in the information wrong for the hotel guest . I assumed it was asking the name of my guest because I had just filled in my billing info for my card . Like I said I was tired but I feel like it was a honest mistake . Anyway I'm not too sure his name but this was at 7ish pm on Tuesday the 18. Well he couldn't find my name so I started thinking well maybe I had put my bf name and sure enough I did. Front desk Guy hardly let me talk , I couldn't explain if I wanted to . So I proceeded to tell him my mistake and asked him if he knew how I could go about to getting this corrected he sternly told me no . And said he doesn't deal with 3rd party agencies, and continued to go on and on about rules are rules as if I was asking him to let me check in anyway which I hadn't even suggested or implied that was what I wanted to do. I left because he was not only rude but inconsiderate with no compassion considering it was 3° degrees outside he tells me to step outside to call priceline . It was than I decided I did not want to stay there at all whether I could change the name on my reservation or just have my bf come in and check in. The guy was one of the most unwelcoming persons I've ever encountered in hospitality. Anyway it turned out priceline didn't have a say but they could request a name change for the reservation I asked about cancelation and again it was up to the hotel if they wanted to accommodate a cancellation I knew just by the way the front desk interacted with me he wasn't going to honor either one the name change or the cancellation. I waited patiently on hold while priceline contacted and spoke with the gentleman at the front desk . I was right he wouldn't honor either so I figured I'll just have my bf check us in but than got into a car accident on our way there due to the black ice . Fortunately neither one of us were hurt and luckily there was no other parties involved but we did lose our car that night. Yeah I had to let it all sit in and was reminded I couldn't get a refund on the room because it was in the hands of some one that shouldn't be the face of any hotel . It it would be at the hotel's discretion I knew that the guy wasn't going to cancel and refund me so I didn't even bother to call and ask......

The level of cleanliness was extremely poor. The bathroom was absolutely disgusting. While the staff was friendly and welcoming, we will likely never stay here again due to how unclean the room was.

Nice

The room and pool area was not very clean. I would not stay there again. Hot tub wasn’t working properly and looked like it had snot coming out of the heads of the jets.