Renaissance Phoenix Downtown Hotel

Close to my event.

The staff( a lady wear no uniform dressed in pink head to toes)couldn’t find my reservation with my confirmation number,ID and confirmation emails and membership app open to them and argued with me tried to dismiss me . It took over 30 minutes for her to find my reservation. Instead of apologizing she still tried to argue with me.

The service and attention by Staff was more than worthy of the five stars I have it in the review. My experience began by working with Christina who picked up my phone call when I was trying to get a last-minute reservation to attend a conference. She was able to get me a room that worked out perfectly. Rooms are spacious, the beds are comfortable, towels are plentiful and my room was quiet: perfect for the tired traveler! Every request from the front desk was met with a cheerful, customer service oriented response. The conference I was attending was at the large conference center, which is a quick walk from the hotel. I highly recommend The Renaissance. Staff at every level seem to be well trained, to provide high-level attention to their customers.

Beds were comfortable

They charge de club level and it’s pretty bad, no alcohol serving included and the hor douvres time 5-7 pretty skimpy little bits of cheese and terrible spinach dip. Never experienced that in any hotels I’ve stayed in the past.

This hotel may be fine if you are staying in a standard room. Do not waste your money on a larger suite. The air conditioning system is not sufficient to cool the room so they offer you a fan or a downgraded room. It was never below 75 degrees in my suite at over $600 at night. Can't open the blinds because it just gets hotter. Value for the money - you decide.