The Wiltshire Hotel, Golf and Leisure Resort

Absolutely grim place. Has a big poster of the twin towers near reception which gives a good indication when the place was last decorated

The hotel is a bit tired. The reception had no one there for quite a while. I had to wait to get served. No teabags in room. The hotel could use some decoration. Having a proper coffee machine at breakfast and allowing to make your own toast would help.

Can’t complain for the price! Basic and clean getaway, nice to have access to pool and sauna too although not all facilities working the whole time. Staff friendly.

This price is reasonable for a hotel with big-sized rooms, including double and single beds for my single occupancy Luxury. Bathroom is nice and clean. Only I found when leaving the room a huge-sized Spider 🕷️ on my bed. Until now I have not had any allergic reaction and my night was OK due to I was tired with long drive. Fortunately, I only saw this spider when leaving the room if I had seen this on my arrival It could have spoiled my sleep.

Would not recommend to stay at this hotel it’s smell of paint very low-grade not a nice hotel at all

When i arrived reception gave me the wrong room that had other unfortunate guest in when i opened the door. The tv in the room didn't work, the shower was stone cold even after running it for 30 minutes. The pool was freezing, steam room closed for maintenance. They are having a new jacuzzi fitted but unfortunately that was still on a pallet in the car park. I cant comment on the restaurant as that closed early. Definitely a hotel to avoid

A pleasant stay, nice pool and clean facilities. The gentleman on reception kindly secured us a room without people staying above us as I had seen in the reviews noise can be a real issue in the hotel. The corridors were extremely loud at night, people loudly coming back from the bar. We were woken a few times. We couldn't get dinner at the hotel. We were advised dinner was being served all afternoon until 8.30pm but when we returned to eat, we were told they couldn't take our order until 6pm. My son was hungry at 5pm so we ordered a takeaway and had it delivered to the hotel from a local place. The breakfast at the hotel was OK. Parking was excellent.

Grounds and area that the hotel are lovely, Hotel itself felt like it was either undergoing renovations or in desperate need of them. My room stunk of cigarette smoke, I won’t be staying again

The Wiltshire hasn't gone downhill in the last two years, it's fallen off a cliff. It's always been in need of modernisation, but this stay it felt dilapidated. Holes in carpets, creaking floors, clunky doors and missing paint/wallpaper. But the main problem was the service. The staff were friendly, but the hotel is clearly not being run by professionals who know how to run a hotel. I called up a week before to ensure we had cots in the rooms for our baby and toddler, but they weren't in the rooms when we arrived. It was late so I asked if we could have them ASAP. 15 minutes later and when I went down to check, the staff that I'd asked were just chatting in reception. Breakfast was a joke! No bread, no coffee, no tea, just kids breakfast cereal boxes. We had to order the food specifically... And they didn't even get the order correct. When we wanted to take our kids to the pool (which was the main reason we stayed there) they told us children weren't allowed until 10am (it was 9am). We dug our heels in and eventually we were allowed in. The pool is big, and there was only 1 other person in the pool, who seemed perfectly happy letting a family enjoy the pool. We won't be staying again.

Tired infrastructure, lots of things not working that need attention. Huge potential but seriously needs a kick into the correct decade.