The Wiltshire Hotel, Golf and Leisure Resort

Very tired throughout. Looks as though renovations have been started and abandoned, meaning the spa facilities weren't available and the gym, pool and changing areas very uninviting. We has a "Junior Suite" which was just a large room with a distinct lack of sockets and only one tea bag - the bed was comfortable though. Breakfast on the first morning was buffet style due to large groups of golfers. We had to go hunting for cups, plates and indeed food. There was no fruit or yoghurt or pastries as a continental option. The toaster seemed to have one setting - burnt. When we mentioned this at reception, he just shrugged and kept saying breakfast was still being served. On return to our room, the power had gone, the phone to reception went to voicemail, so we had to return to reception where the "maintenance man" was busy checking in guests. When he eventually came to the room, a switch had tripped in the fuse box in the room (?should that have even been there?). All in all not worth the money and spoilt what should habve been a relaxing couple of days

Quiet and cosy and raining

Clean and tidy, staff were very helpful

Poor service, half of the facilities not available, poor room.

Really nice hotel, great gym and brilliant value for money

We arrived at our booking The Wiltshire Hotel, Golf and Leisure Resort after driving 2 and 1/2 hours and what a disappointment. Photos are very misleading on the website . We had to leave immediately . The room is very dated the base of the beds are grotty. The swimming pool area is a building site feels unsafe. The TV in the room fell over when my little boy walked passed it was balancing against the stand as it had broken. Could have been a lot worse if it had landed on him. I can’t believe what we have just witnessed really. I tried to cancel and was told that I would have to wait until Tuesday to get a refund. I now have to look around the area on a busy bank holiday weekend to look for a hotel. We wanted a pool for the little one and won’t get that or even a room anywhere. We may have to go home. Ruining our weekend. So disappointed. This hotel shouldn’t have been on the website as a choice. There are holes in the floor upstairs covered in rotten carpet felt so unsafe. The hotel is not fit for purpose so please can you refund us the stay we never had. Unfortunately we didn’t stay around to take photos. Awful just awful.

The staff are very welcoming and helpful. The room is lovely and the quietest room I have ever stayed in. breakfast was vey good except the chef needs to review how to cook fried eggs. The corridors in the hotel need a little update, but still a lovely stay and we would stay there again.

Property needs improvement. Very basic. Even tissue paper is not available. Only toilet paper. Kettle given but only one sachet of coffee given.

The room smelt damp, tv remote missing backing and didnt work well at all. And the shower was luke warm at best

This has to be one of the worse hotel stays we have had. The hotel has an old nurseing home feel to it almost everything felt very dated there were stains on the carpet and even a tile fell off the shower whilst in use and hit my leg, after this we did get moved to a different room. The rooms were very very hot and had no air conditioning and the small fan didnt do much to help. The breakfast was served to you and was very basic and low quality. This hotel appears to be getting some renovation done, the pool area had been re tiled and there was building work going on around the pool and gym facilities.