SureStay by Best Western Mount Pleasant Racine

Very very very unpleased that I wasn’t informed prior the my stay that the pool was down. The whole reason we booked this hotel was for the pool for our daughter to swim. I will not be choosing this hotel again.

I'm mobility handicapped. I loved the bed, right height and firmness. I told the staff at checkout that I hadn't slept that well in 2 years. Also the walk-in shower, excellent!

Nice quiet room and Cheryl was very friendly and helpful

I checked in at 3:00 PM on a Friday. Upon entering my room I heard the toilet running. I couldn’t get it to sop running. Consequently I reported it to the front desk. The lady at the front deskinformed me that unfortunately the maintenance man had just left for the weekend, but she would write it down(whatever that means). I then asked for a change of rooms I was informed that there wasn’t any other rooms available. So I had a horrible nights rest do to the noise of the toilet. Saturday I reported it to Travelocity. But nothing happened. Sunday Night I gave up and checked out at 3:00 am frustrated and exhausted. My concern is that my concerns did seem to faze anyone at hotel. It was just live with it until maintenance eventually gets there. Consequently I gave up on the third night and checked out!

Black mold all around it the bathtub in the shower area. Black mold on the pullout couch mattress. Don’t even know how that’s possible . rotten milk in the microwave it was under the turning plate was so bad the whole room stank we had to have the microwave removed from the room. They had no air freashener but we used dryer sheets to fix the smell. only one person on staff working but she seemed really nice quick easy check-in. kids loved the muffins for breakfast. The fumes in the pool made it hard to breathe and your eyes burned. Water was cold. Pool had water dripping from the cielling some kids accidentally popped one of the water bubbles dripping and a pool of sewer water fell down. We have stayed at Fairfield Inn before, but this one was just disgusting. Would not recommend anyone staying here. If there was other options I would’ve paid the extra $20 a night down the street if I had known we were gonna be in these conditions.

The hotel is very old. Entry way is dirty. Hotel had an odor to it. The room was ok but the hallway smelled of marijuana. The tub would not drain properly and stood ankle deep in my own water while showering. Front desk clerk was friendly.

Very outdated, in need of overhaul. Chair in room had many stains. Walls in the bathroom had stains and just did not feel had been deep cleaned in sometime

The staff, were very friendly, the hotel was very clean