Abbey Lawn Hotel

Lovely pool. Friendly staff and great bed!

A bit too warm even with windows open.

Parking being available. Did like that we had a room that had recently been refurbished and a view of the sea.

Some of the staff a bit grumpy, seemed like we were in an Old People's Home. Didn't like pre ordering breakfast and the tea pots were deeply stained & could do with a good clean & the condiments and containers holding the sugars and sauces.

Sehr saubere Zimmer und freundliches Personal. Wir hatten einen schönen Ausblick.

The location, the facilities, the staff, the bar, the food and service

Nothing. On every level it was really grim.

I have never left a negative review of a hotel before but I really feel it's necessary to warn other people. There was a previous guest's poo in our toilet and dead insects all over the carpet by our window. A previous guest's dirty sock by our bed and a previous guest's medicine in a drawer. The room was hot as a furnace and no fan - we asked for one but there wasn't enough for all guests. We resorted to having cold showers through the night. A bizarre and regimented breakfast routine - we had to order before we could go to our room, come down at the time they demanded and join a bus tour of about 60 people in a very loud, hot, sweaty room - at 8 am. We were told we wouldn't get breakfast unless we complied. We paid to stay for three nights but left after just one because it was so unbearable - I begged my husband for us to leave. We didn't stay for breakfast. I wrote a detailed letter privately to the hotel in the hope of being heard and perhaps even receiving compensation. They replied saying they require 35 days to investigate - apparently this is because they value all feedback and wanted to give my complaint 'the time it deserves'. I waited patiently for 5 weeks and heard nothing back so had to follow it up myself. Today I spoke with the general manager over the phone who was incredibly argumentative and defensive from the get-go. He was painfully childish to deal with and nowhere near the level of professionalism I would expect from a GM. After becoming exhasberated with the conversation that just seemed to be going round in circles, I asked if he was going to do anything about the complaint and he very begrudgingly offered me the money back for the one night that we stayed. It did not feel anything like accountability, or gesture-of-good-will, but more to try and shut me up. This was after repeatedly berating me for not raising my complaints while at the hotel.

The staff is amazing, hard-working, and very professional. The pool was a great surprise, as was the view from our room. Clean room, clean beds and pool.

The room was great apart from the creaky floor.

Grate entertainment good location

Having to pre-order breakfast for the following day

Service and staff were great

Creeky floors... Creeky lift... breakfast very small...