Abbey Lawn Hotel

The value for money was incredible. Was a nice room and the location was right near town. Nice room, very clean and tidy.

Lovely big room, warm as toast, perfect staff and nice warm pool. Very relaxing stay and very reasonable bar prices too. Will definitely stay again.

Nothing comes to mind.

I would like to complain about my stay at Abbey lawn hotel The hotel itself was at an OK standard however one of the staff members was not On arrival I was waiting a long period of time before being seen once approached by the receptionist He said I assume you've paid gave us are key and rushed us on our way didn't explain anything to us I asked about breakfast as that was included he said I would have to come downstairs in the morning to get my table number Then continued blaming booking.com Then in the morning I waited outside reception for my table number For a long period of time again Then had to go and find a member of staff In which the manager was helping in the kitchen To then have to wait in the hallway in front of everybody for a table Then when coming out of the swimming pool I was approached by the original member of staff That I had spoken to He then went on to say that it was booking's fault We paid for dinner in which there was a surprise visit from santa Again he made us feel an inconvenience as he verbally said out loud Well your hair you might as well have one To my daughter in which that was a present And then top all of that off I spent most of the night reassuring my Daughter that she was going to be OK Because there was 2 gentlemen and a woman who came into our hotel room using a key saying that they had been allocated this bedroom In which the gentleman become quite aggressive verbally And told me I had to go and solve it My partner then went down to the receptionist he had said to him he did wonder why the key wasn't there Again going on to blaming booking Which is outrageous as booking is not who allocates the rooms I am completely disgusted with this receptionist behaviour I felt like I was a Inconvenience I did not feel welcome what so ever I hardly slept last night And I'm feeling quite emotional because of the situation with the people coming into the room in the night I hope something can be done about this