Red Roof Inn West Point

Overall very disappointing. I booked the Superior King Room non smoking and when I arrived was given a Two Standard Bed Room. The room smelled like smoke and was in rundown condition. The walls had paint peeling with cracks everywhere. Some of the flooring was missing with the concrete exposed underneath. The towel wrack in the bathroom looked to have been broken off, but some bolts were still sticking out which is questionable for safety. Beware of the pictures that make the place look well kept. I booked based on the pictures of the room and was completely disappointed and feel I did not get what I paid for. Lastly the wooded area surrounding the property is littered with old mattresses and bed springs. Completely dissatisfied with this stay and Hotels.com should remove this property from listings.

Not the best but not the worst by far. I would stay again if i needed to

Room was dirty, couldn't change TV and someone rifled through our vehicle!

Place needs a serious overhaul- beat up. Dog poop on the 2nd floor landing. Room fairly clean but beat up condition. Better than sleeping in your car, but watch where you walk. What kind of neanderthal would let their dog poop on a 2nd floor walkway? What kind of hotel would not clean it up? No coffee maker.

Worth hotel I ever been to! Smelled like cigarettes! The man that was clocked in was so rude ! Threating me to leave after I had paid because I told him the tv didn’t work!! Bathroom toilet wouldn’t flush at all! I do not RECOMMEND anyone this hotel!

Terrible hotel. Dirty. Staff unfriendly

Rude staff. Dirty disgusting rooms and grounds. I had a cockroach problem. Place needs a full revamp asap. .

I paid for reservation but they didnt have it so i had to pay cash and took a while talking to people about refund

My dad and I are here visiting family, my dad is 88 in a wheelchair and can’t walk, No elevator here, the lady here said they had no rooms on the first floor, But but the parking lot had zero cars in it, just mine. What the hell is up with that?

I do not recommend staying here. Lobby was closed off and we had to do everything through a window. The first room we were given was 112. Immediately after walking in, we saw stains all over the bed cover. We pulled them back and checked the rest of the sheets, dirty. The bathroom was filthy and the curtains had mold on them. I killed 2 roaches, one next to the bed and one near the door and you could tell someone killed a bug on the ceiling. We asked for another room and was given 110. The floor was raised, there was a towel on the smoke detector, and found dirt on the bed comforter as well like people had stepped on the bed. The bathroom ceiling contained serval.visible spots of mold, and the shower curtain was molded too. There was a hole on in the wall and one in front of the mirror below the light. We showed the front desk the pictures we took of the room and told her we were not going to stay there. When asked about a refund, we were told we had to wait for the manger to come in.