Extended Stay America Select Suites - Memphis - Cordova

This was the worst hotel experience I’ve ever had. They say the room can sleep 6 but only give you 2 towels. If you need more they tell you to go buy your own at the store. They provide no shampoo or soap so you have to go buy your own. There is a kitchen but zero utensils, dishes or pot and pans. If you need them your have to go buy your own. There is a night club next door to the hotel which plays music very loadly until 3am so you can’t sleep. The rooms, hallways and lobby all have a heavy marijuana smell. The elevator barely works. If you don’t get back to the hotel before 10pm the doors are locked so you have to call and wait for up to an hour so they can let you into the building. There are dealers outside the hotel selling drugs and there are no employees to stop them. AVOID THIS PLACE AT ALL COSTS, ITS HORRIBLE

Cleanliness and excellent customer service

N/A

** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully seal shut.- noise all night. Made parking limited . Room itself , our socks were sticking to the floors- every surface in room was sticky. Group of older teens tried to follow us inside , but our key didn't work so none of us could get in : thankfully the host lady was just about to leave & heard us and came out and gave us new key cards ( we came dropped our stuff and ran to get food , by the time we got back key didn't work ). Parking lot had groups of people just hanging about at all times except when we left at 0730. Entire facility is dated and not very clean- strong odors all throughout. Bed linens appeared clean but hairs throughout ( we slept in our clothes and brought up our travel blanket/pillows).No breakfast aside from vending machine -not even able to get into lobby at checkout to return keys. No one was there. As stated , no one was onsite so there was no point to attempt to contact anyone about the condition of the room or anything else.

Nice facilities

Staff was very nice

Other people didn’t have respect for other visitors