Extended Stay America Select Suites - Memphis - Cordova

The lady at the front desk was rude.

Check-in process was slow and antiquated (paper forms to sign), room key didn't work the first time, heat in the room was set to 84 F when I arrived (what!!!), and sounds traveled through the hotel easily.

Friendly Staff

There wasn't anything I didn't like

This used to be my favorite hotel but recently is has become a place I will avoid at all costs. Let’s start with the fact that since they have come under new management it smells like dirty diapers in the halls everyday, theres constant banging coming from the second floor and when you make a noise complaint they say there’s nothing they can do. There are also lot lizards in the parking lot and sketchy ppl just loafing late at night. I had to resubmit an honest review because my first review was harassed out of me by iris the front desk manager. The only time she was nice was when she was asking me for a good review, even said I owed her a favor and low key forced me to leave one. That’s not even the reason I’m leaving this review tho, I’m here because my room door was attempted to be opened at 9:20 in the morning and me and my husband were asleep stark naked in bed. If we did not have our latch on the door Trinity (iris’s niece I’m almost sure) would have seen something she didn’t want to see, or did considering she didn’t give us a chance to put clothes on when we said we were naked and coming to the door. When I called the front desk to ask why I was woken up and walked in on at 9:20 and not check out time which is 11, i got hung up on. When I came down to the desk to continue my conversation, I got cut off by iris every time I tried to address my issue, and I was being respectful until I was no longer being respected. Then she proceeded to tell me that she told her too

Nothing to like. This place is not as advertised. Amenities listed that we didn't get include breakfast, hairdryer, fully equipped kitchen, 24-hour reception desk, and a few other things. We were given a list of rules and what we would be charged extra for (another towel, another pillow, overflowing trash can, etc.) upon check in. We were given one small trash can for a 3-day stay. People were loitering in the very pot-holed parking lot. I felt very unsafe. The whole place had an aura of being nasty. This place needs to change it's amenities list and make major improvements to the property.