Suburban Studios Cary - RDU Airport

The most filthy hotel we have ever booked. We have stayed at extended stays before and have never had a problem, this was the worst experience ever. Was not greeted by the front desk, customer service is lacking, and the hallways and stairs smell awful. I had just arrived from Florida after dealing with hurricane Milton and having no power. I wanted to shower, get dinner and go sleep. I had my kids with me. I opened the door of the room and was floored with how gross the room was. Black stains all over the floor, the bathroom was questionable, but what took us over the edge was the condition that the sofa and pull out matress were in. So much garbage behind under that sofa, cushions were dirty and that matress was awful! I immediately told the front desk that I was checking out. I didn’t feel safe with my kids there and there and it was absolutely filthy. I do appreciate that I received a full refund as I was only there for a few minutes. Something really needs to be done with this location. It is giving extended stay a bad name.

When we first checked in the lobby looks nothing like the photos. We were assigned a room. Upon entering it was smoky and over 150 degrees in the room. I entered to find the oven on high and the door open with smoking coming from the stove. We were given another room with no towels and no linens for the sofa bed. It was after 8:30 pm before we were able to obtain them. The lobby / front desk was unattended for a very long time. (A man had been waiting to get checked in for over an hour.) Room needed significant attention. Holes in carpet, disgusting chairs, rusted stove, bathtub failing away from wall, toilet not attached to the floor, hardware falling off the walls, etc… I will never stay here again!

My stay was nice just wish I had a room with decent items

Certainly a cheap place to sleep and shower. It was very clean but very out-dated and well-worn, more like a hostel. The bed was very comfortable.

I had to fix the toilet- would not flush. Tv would not work. Wi-go did not work. Roach in bed. No trash can or anything in the kitchen. Disappointing!

Very dirty and careless rooms

there was roaches everywhere on the walls in my first room i was moved then woke up to roaches crawling everywhere and there was LONG hairs on my towels and rags AND I HAVE BRAIDS -_-

PLEASE DO NOT STAY!!! warning!!! this is the most horrible hotel I have ever seen, as soon as you open the door the smell of cigarettes is HORRIBLE, there is no lobby and the pictures that are on the internet are NOTHING like when you see it in person, this "hotel" is scary, the hallway is dark, the door is dirty, when I went to check my room, smell like mold and cigarettes, the bathroom was used and not clean at all, the kitchen was falling apart and the bed has red stains on it, the lady that approached me was nice, I went back and asked for a refund and I told her that I could not stay in that terrible place, I went with my 12-year-old son and I did not feel secure at all, I asked for my money back, but until today they are refusing to give it back to me. PLEASE DO NOT FALL FOR THE PICS ON THE WEBSITE BECAUSE IS A LIE.

Once you got into the building, the old hotel smelling hits your nose to welcome your arrival. At the check in , staff mention the breakfast will be at the table behind where you standing. I asked what will be for breakfast? The staff answered... Greeds oatmeal gonola bar. No hair dryer in my room, I talked to the staff, was sliding her phone Rarely raise her head to look me while our conversation. She wanted me come back to get the hair dryer later. At the end, I didn't get one , due to she can't find any hair dryers. It was a pain for my family, when we can't wash our hair because can't stand in wet hair to sleep, so we hated not have cleaned hair for the night and next day. We have a sofa bed for one of my family, when I left up the sofa bed handle, immediately saw the dirty bed and mold on the mattress, that explains the smell came from. I should asking for change room, but I didn't. For the price, and only one night, I only asked bed sheets. I really should asked for changing room. Next morning at 8am, there was no one at desk, only a note says using the outside phone to call #0. There was no one answer that calling for 5 minutes. I can't check out while I was late for our schedule. 8:45, a housekeeper saw me, but isn't her job to check out for me, she left a note for me to prove. No breakfast shows on the table. Terrible experience.

I booked two Extended Stay America Suites Raleigh Cary for 2 nights for my family that includes 2 kids and a pregnant wife. When I went into one of the rooms, I noticed the room is bug infested with cockroaches and the beds had mold and in horrible condition. I asked the hotel receptionist that this is a health and hygiene issue and they should cancel and refund. She said they cannot cancel. I told her that I will take some photos and videos to show her how bad it is. By the time I came back, the manager called cops on us and blocked us from entering the other room that we booked (we booked 2 suites). When the cops came, I showed them the pictures and they asked me to reach out to the Extended Suites higher management, which I am hoping this review will do. This was a horrible and traumatizing experience to me and my family and we are still recovering from it.